Has anyone else had constant faults and problems with virgin or am I just really unlucky from day one I've had issues with WiFi and bills the engineer came into my home in the middle of the pandemic and didn't even bother to wear a mask which at the time were what he should of been doing then bills start rising then issues with WiFi which can only be resolved by paying more money I wouldn't recommend this company to anyone
If you bill has recently gone up then you have 30 days to cancel the contract and move to another supplier without charges.
That said.... are the connection issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?
And what are the various Hub lights showing/doing when this happens?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.