Hi, in February we upgraded from virgin M200 to M350. since doing so we have loss of internet everyday without fail (we’ve had more problems since upgrading than in the whole 3+ years we were with virgin before) sometimes for 5 minutes or sometimes for over 45 minutes. i’ve check for faults in my area on the virgin website and nothing shows up. i’ve reset and turned my suberhub 3 off god knows how many times now, checked cables are all in ok, replaced ethernet cables but nothing is working.
we have the suberhub3 in modem mode because the wifi coverage is awful for a start but whenever i know the internet has gone off i go to the suberhub3 and on the front the two arrow lights are light up in green which from what i understand is internet/wifi.. can anyone suggest what the issue is because i’ve done almost everything i can think of and the daily loss of service is getting annoying at this point especially when it happens more than once in a day. haven’t even attempted to call customer services yet because when we’ve had an issue in the past they just say nothing is wrong and offer no help.
Explaining further whenever i do a speedtest on speedtest.net i can’t even find a virgin media server. i’m from Leicester area and before it would connect me to Virgin media Leicester or Virgin Media Nottingham as these were the closest servers. now i connect to random servers that aren’t even virgin media ones. any idea why it does this now when before i always connected to a virgin server.
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
Post up the BQM links as soon as. RS error may be a concern can you do this... ___________
Switch the Hub off and unplug it for a few minutes and then start up. When done, check back in the settings and ensure that the RS error counts have all reset to 0. Then check every hour or two for the next day or two to see if they start reappearing - they shouldn't.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
i can do but i’ve already done this multiple times over the past month, when it started happening i unplugged the superhub and left it for a good half hour then turned back on and the same thing happens.