Hi there, I have the residential 500mb/s package. My wifi is showing around the 500mb/s, however I am trying to add access points which are rated at 1gb/s with cables that are 1gb/s and they seem to be limited at 60mb/s even when router mode is turned off, factory resetted multiple times and still is an issue
Hi there, I was trying to connect a ubiquity dream machine, but also just tried to use access points straight from the router, also just straight plugged my laptop in via ethernet to see if it was some kind of limit for the access points but all were stuck at the same 60mb/s limit, I called and they said may need to replace the router.
We tried turning the router mode as we thought maybe there might be restrictions embedded in the router, but still after turning it off the ethernet connection was still the same at 60mb/s. I hope it is just the router as I hear they just give you someone else second hand router, so hopefully its just a case of switching it out
Do you have experience setting up and managing Ubiquiti products and the like?
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Is it a CONSISTENT 60 Mbps? If it is, it would be a very unusual hub fault causing that.
Connect to the hub by clicking on this link http://192.168.0.1/ or http://192.168.100.1/ if it is modem mode. That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as text, not screenshots. Post that, do the same for the Upstream, Network log and for Configuration. You'll get an error message when you post the Network log, just click on "post" a second time.
Then we can check for any obvious problems with power, noise or error counts, but also I'd like to check that they didn't miss a zero off the Max Traffic Rate under the heading Primary Downstream Service Slow, that's shown in bits per second, so knock off six zeroes to get the speed in Mbps.
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presumably your ultimate goal is to have the UDM configured as the main router in the house with the hub in modem mode?
take it back to basics - put the hub into modem mode and connect a laptop directly to the hub - make sure that when it's connected, you check the negotiated speed the laptop has for the link - it should be 1gb.
once your laptop has a public IP address, perform a few speed tests at different speed test sites and see what you get.