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Ethernet not working WIFI fine

Have had a Superhub 3 for a year and all fine. Today at around 3pm The ethernet ports all stopped working so a desktop, PS4, IoT hub and powerline adapter all lost connection. 
WIFI has stayed active for laptop and mobile.

I have tried reboot from hub console as well as hard reset on router itself still nothing. I have also tried juggling the ethernet cables around. IPCONFIG shows no default gateway. Manually configuring doesnt work either. Hub shows no devices connected via ethernet. 

When we restart the router it does briefly connect saying 'Unidentified network' but has no internet access. It then drops and says nothing available.

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Alessandro Volta
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Re: Ethernet not working WIFI fine

Yup new hub.

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Re: Ethernet not working WIFI fine

Hi WorkingFromHome, 

Thanks for your post and welcome to our community. 

Very sorry to hear you've been having some issues with the hub and internet, I can assure you this isn't the level of service we aim to provide. 

I'd also like to apologise for the delay in getting back in touch, we are busier than usual. 

Due to the delay can I ask if you've been able to speak to the team to get this resolved since you posted? 

 

If not please let us know so we can locate your account. 

Emma_C - Forum Team
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