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d4disney
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Re: Ethernet conection over the last week dropped to under 100mbps, on 200mbps packgage

Hi there. This has not been fixed and despite 3 visits from the engineers, we have over 1 million post rs errors, critical errors being reported very 10 mins, and speeds below 100mbps. This is despite new cables, hub, connectors, splitters etc.   There is clearly noise ingression on the line (as confirmed by your colleagues and engineers) and the BQM below clearly shows the errors on your network with a tonne of packet losses and porr latency and ping.  This is being dealt with by the helpful Natalie, via a separate conversation, and we are lookign at me leaving Virgin after 25 years due to the poor performance.  Attached are the latest errors, even though I keep getting told everything is fine...ha ha.

PS: I did not call yesterday and no tips given would fix the issues with your network.

Thanks for trying but time to move on,.

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.352669560378
2Locked38.947766539237
3Locked38.936918638054
4Locked38.939874755633
5Locked40.341532739516
6Locked38.948392725754
7Locked38.950540692222
8Locked38.937181692777

 

Network Log

Time Priority Description

13/04/2021 10:19:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 10:19:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 10:14:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 10:14:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 09:44:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2cd1fe5cbe2315703ea0b4d81ba476e4d3... 

 

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Hayley_S
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Message 32 of 33
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Re: Ethernet conection over the last week dropped to under 100mbps, on 200mbps packgage

Thank you for sharing this information @d4disney,

 

I can see that Nat is helping your with this currently, I will end this conversation for now while you are getting help on a different post for the same issue.

 

Many thanks,

Hayley
Forum Team



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d4disney
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Message 33 of 33
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Re: Ethernet conection over the last week dropped to under 100mbps, on 200mbps packgage

Thanks
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