Virgin Media Community

[bell127]

Hi there we are having issues with anything connected to our Hub3 by cable. Wifi is fine but nothing works via cable connection....

The hub is really old but after 3 calls to virgin they insist its not a hub issue.

We have got new cables and still nothing works.....any ideas pls

[Tudor]

I presume you mean Ethernet cable connected devices. You could try a pin-hole reset of the hub, but be aware any configuration changes you have made to the hub will be lost.

[bell127]

Yes sorry, thats correct anything Ethernet cable connected devices.

I did that reset and still nothing. Told virgin we had done that and still they say its not the hub

[Ilyas_Y]

Hi there @bell127, thanks for reaching out to us and a warm welcome to the Virgin Media forums 👋

I'm sorry to hear about the issues with the connection you are experiencing.
I've had a look and I can see you have an engineers appointment booked soon.
Let us know how it goes with the appointment and we can go on from there.

Kind regards,
Ilyas.