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Ethernet cable connect not working wifi working

bell127
Joining in

Hi there we are having issues with anything connected to our Hub3 by cable. Wifi is fine but nothing works via cable connection....

The hub is really old but after 3 calls to virgin they insist its not a hub issue.

We have got new cables and still nothing works.....any ideas pls

3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

I presume you mean Ethernet cable connected devices. You could try a pin-hole reset of the hub, but be aware any configuration changes you have made to the hub will be lost.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Yes sorry, thats correct anything Ethernet cable connected devices.

 

I did that reset and still nothing. Told virgin we had done that and still they say its not the hub

Hi there @bell127, thanks for reaching out to us and a warm welcome to the Virgin Media forums 👋

I'm sorry to hear about the issues with the connection you are experiencing.
I've had a look and I can see you have an engineers appointment booked soon.
Let us know how it goes with the appointment and we can go on from there.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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