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Engineer

Hello, Can someone point me in the right direction is booking an engineer? I would like to move the router to upstairs and I also am getting slower speeds, i have recently got the M350 and have done wired speed tests and the download Mbps stays around the 250.

Thank you.

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Re: Engineer

you'll need to book a non-fault engineer visit, which will cost £99.

with regards to the speed test, are you doing it via ethernet or wifi? and what app/device are you conducting the speed test on?

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My Broadband Ping - spgray

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Re: Engineer

Yes, I am fine with paying the £99, but how am I supposed to do this. Also, the speed test is done using an ethernet cable on the website "Speedtest.net"

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Re: Engineer

call CS and request the work.

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My Broadband Ping - spgray

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