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Engineer visit

Living in an old house with 7 other people and the virgin cables are on the lowest floor right at the back so it’s impossible to connect or maintain internet connection anywhere else in the house so I was wondering how much it’d cost to have an engineer visit to move our cable up a floor and to the front?

The outside fibre box is at the front of the house and already has multiple other virgin phone lines running from it so I’m not sure why they put the coax cables at the back

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Forum Team (Retired) Heather_J
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Re: Engineer visit

Hello Gilti19, 

Thanks for posting and a warm welcome to the Community Smiley Very Happy

Sorry to hear that you're unable to get a connection in all areas of your home. To relocate a Hub it costs £90, but before we look into that, it's worth thinking about wireless range extenders and power-line adaptors. 

I hope this helps, 

Take care. 


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