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beejayfox
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Engineer Visit Needed

Hoping like mad that someone at Virgin will see this and take pity.

Was in discussion with sales team about uprating broadband and Jacky arranged a chargeable  engineer visit which I carelessly cancelled (believing that I was confirming it!). 

I rearranged but then it was cancelled by Engineering team text quoting Covid restrictions telling me that I would be contacted, which has not happened.

I thought I was in great shape to put persistent broadband issues behind me but now I feel frustrated all over again.

Surely after all this time you have sorted out a covid protocol ????? and can help me. All I need is my router moved and checked out to eliminate that as source of problem. You could send me a guide and cable terminations and I'll happily do it myself

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jbrennand
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Re: Engineer Visit Needed

They have put all "non-essential" jobs on hold until this new lockdown is released.

In the meantime why are you moving it? Is it to get better wifi connectivity out of it - or for other reasons?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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