Hoping like mad that someone at Virgin will see this and take pity.
Was in discussion with sales team about uprating broadband and Jacky arranged a chargeable engineer visit which I carelessly cancelled (believing that I was confirming it!).
I rearranged but then it was cancelled by Engineering team text quoting Covid restrictions telling me that I would be contacted, which has not happened.
I thought I was in great shape to put persistent broadband issues behind me but now I feel frustrated all over again.
Surely after all this time you have sorted out a covid protocol ????? and can help me. All I need is my router moved and checked out to eliminate that as source of problem. You could send me a guide and cable terminations and I'll happily do it myself
They have put all "non-essential" jobs on hold until this new lockdown is released.
In the meantime why are you moving it? Is it to get better wifi connectivity out of it - or for other reasons?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.