on 06-03-2023 09:15
I am hoping you may be able to help/ advise as to what my next steps should be in our current situation.
We had an engineering appointment booked for Saturday 8-12 and the engineer was a no-show. This was rebooked for today 12-4 however once again this looks to have been cancelled. I called up VM but nobody could see these appointment or tell me why they were actually cancelled.
I am rebooked tomorrow 8-12, is this likely just to be the same issue again when the engineer never appears? We have had intermittent internet for at least a month now and the red light on our hub will not go off for love nor money.
Also, I can only assume based on the VM website we would be entitled to compensation for both the failed visits. I’ve not heard anything regarding this but now sure if I am required to do anything.
Any help/ tips would be massively appreciated.
on 06-03-2023 11:45
Update- it seems that tomorrows appointment may now also be cancelled. I’m honestly not sure what we can even do that this point?
on 08-03-2023 14:28
Hi there @Kirstenfi
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you have faced this issue with your appointments, can I ask what happened since your last post?
Did the engineer attend?