I’ve gone through all the possible ways of contacting virgin media but it’s impossible. Calling just gets an automated call which just tells me to reboot the box which I’ve done multiple times and with no success or even change. When I look through the issues page and do what it tells me to the site just tells me I need more help which is kind of the point. I have a hub 3 and the light is constantly yellow. The broadband is slow or just doesn’t work altogether and the process of trying to get it fixed is getting beyond frustrating. If anyone can help that would be great,
why do you need a sparky - do you mean a tech - that apart post some info are you speedtesting wired or wifi - always test wired
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
Yes, I’ve tried a full reset, multiple times. And I’m using the address you gave me the “192.168.0.1” it either just come’s up with a message saying it can’t connect to the server or it goes to the virgin media website saying the address isn’t found.
Notwithstanding the RUBBISH online help that claims a yellow LED is a problem with user's wireless devices, the overwhelming evidence in these forums is that a yellow LED indicates the hub is totally ****ed. I'll flag for staff to advise on next steps, since this is going nowhere.
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