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EE.co.uk website - blank white screen

Hello.

 

I am having issues accessing ee.co.uk since 9am the morning. on both my mobile (wifi (mobile data is fine)) and my PC. I have tried IE11, Chrome and Firefox - All have the same issue.

 

I have tried rebooting the modem and my router to no avail, all other PC's in my house have this issue.

 

EE confirm it is not an issue on their end..

 

Dooes anyone else have an issue?

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Re: EE.co.uk website - blank white screen

Change the Domain Name Server in your browser to 8.8.8.8

*********************************************************************************************************************************************

Mike Robinson


Ex UK Armed Forces
Computer Based Training and Learning Designer for many of the world's Military Arms.
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Re: EE.co.uk website - blank white screen

DNS Servers . . . . . . . . . . . : 192.168.1.1
1.1.1.1
8.8.8.8
NetBIOS over Tcpip. . . . . . . . : Enabled

Pinging ee.co.uk [52.209.67.213] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 52.209.67.213:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

I will attempt to manually set my DNS to Googles, not Cloudflares, cheers

 

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Re: EE.co.uk website - blank white screen

Have you changed the DNS?

*********************************************************************************************************************************************

Mike Robinson


Ex UK Armed Forces
Computer Based Training and Learning Designer for many of the world's Military Arms.
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Re: EE.co.uk website - blank white screen

No difference with my DNS set to googles.

 

I did an ipconfig/flushdns after setting it

 

DNS Servers . . . . . . . . . . . : 8.8.8.8
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :

Pinging ee.co.uk [54.76.95.177] with 32 bytes of data:
Request timed out.
Request timed out.

Ping statistics for 54.76.95.177:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

 

1 <1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 12 ms 11 ms 10.93.56.1
3 9 ms 9 ms 12 ms leed-core-2b-xe-803-0.network.virginmedia.net [80.0.50.217]
4 * * * Request timed out.
5 15 ms 16 ms 16 ms telw-ic-4-ae0-0.network.virginmedia.net [62.254.84.70]
6 35 ms 24 ms 30 ms nott-core-2b-ae0-0.network.virginmedia.net [62.253.174.66]
7 13 ms 16 ms 16 ms 54.239.100.218
8 18 ms 14 ms 13 ms 54.239.101.117
9 * * * Request timed out.
10 29 ms 29 ms 27 ms 54.239.44.144
11 * * * Request timed out.
12 29 ms 29 ms 26 ms 52.93.6.142
13 29 ms 27 ms 26 ms 52.93.101.63
14 40 ms 35 ms 28 ms 52.93.101.30
15 27 ms 28 ms 26 ms 52.93.7.135
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.

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Re: EE.co.uk website - blank white screen

Ping times out on my machine but the website loads OK.

Are you still getting the same white page in your browser?

*********************************************************************************************************************************************

Mike Robinson


Ex UK Armed Forces
Computer Based Training and Learning Designer for many of the world's Military Arms.
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Re: EE.co.uk website - blank white screen

This just gets even more weird by the minute, The website loads fine connected to Private Internet Access - UK Manchester VPN server. (IP: 89.238.139.7). As soon as I disconnect, boom, white page again.

 

So, I have a workaround for the minute

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Re: EE.co.uk website - blank white screen

Using the IP address in Firefox it takes me to the EE Shop with error message ...

"Sorry our online shop isn't available right now"

*********************************************************************************************************************************************

Mike Robinson


Ex UK Armed Forces
Computer Based Training and Learning Designer for many of the world's Military Arms.
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Re: EE.co.uk website - blank white screen

I created a small video, maybe you can see what's going on from this, possibly: https://youtu.be/LZ41eU5Z71Y

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Helpful Answer

Re: EE.co.uk website - blank white screen

It doesn't help I'm afraid.

By the time you have tried a connection and I am trying to see what is happening you have moved onto something else.

*********************************************************************************************************************************************

Mike Robinson


Ex UK Armed Forces
Computer Based Training and Learning Designer for many of the world's Military Arms.
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