I have ongoing issues with dropped packets. I am pretty sure it is virgin network, not my local connection although to keep VM happy I have rebooted my hub and done a network test from the website, no problems shown but the problem persists. I also called the helpdesk and was (predictably) told they could not see anything wrong and could not do anything.
So, not a situation I can tolerate so how to escalate?
The issue in more detail: On and off for the last month or so I have see a lot of dropped packets, normally late afternoon. Not normally enough to completely kill my internet (although sometimes it does) but enough to kill any voip call or vnc connection. The issue generally lasts for about an hour and the clears up for the rest of the evening.
I run a quality monitor from thinkbroadband so here are some example days:
Today:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/2eecff228b55e0a695642c82cf41634284...
Tuesday:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/e96317b6f1c5455c69ce1c651beab7b00d...
It would not be such an issue except (like a lot of people) I am working from home so need a reliable internet. This is not that.... 😞
Oh, and in case someone asks, no it is not an issue with my local network. I run a firebrick router (VM hub in modem mode) with failover to a 4G modem. That all works 100% as expected.