Hi thank you for looking into this appreciate the help!
The internet speed is fine but having major issues past 2 days with dropped packets. which last between 2-4 hours each time it happens. I stream on a daily basis, so I really can't do this with this going on.
Welcome to our Community Forums and thanks for posting.
I am sorry to hear you have been having some issues with your service. I have taken a look at the account and everything looks good this end. There is no area outage that is impacting you and all your signal levels are within range.