on 08-07-2021 15:30
Hi thank you for looking into this appreciate the help!
The internet speed is fine but having major issues past 2 days with dropped packets. which last between 2-4 hours each time it happens. I stream on a daily basis, so I really can't do this with this going on.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/b459ddcbe2a9f52d7956b50ff39f01b3f7a1e694-08-07-2021
I was starting to stream now and I was already losing 65% of my packets.
on 08-07-2021 15:31
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 298750000 | 0.7 | 36 | 256 qam | 21 |
2 | 138750000 | 3.5 | 38 | 256 qam | 1 |
3 | 146750000 | 3.5 | 38 | 256 qam | 2 |
4 | 154750000 | 3 | 38 | 256 qam | 3 |
5 | 162750000 | 2.9 | 38 | 256 qam | 4 |
6 | 170750000 | 2.7 | 38 | 256 qam | 5 |
7 | 178750000 | 2.9 | 37 | 256 qam | 6 |
8 | 186750000 | 2.9 | 37 | 256 qam | 7 |
9 | 194750000 | 2.7 | 38 | 256 qam | 8 |
10 | 202750000 | 2.5 | 37 | 256 qam | 9 |
11 | 210750000 | 2 | 37 | 256 qam | 10 |
12 | 218750000 | 1.9 | 37 | 256 qam | 11 |
13 | 226750000 | 1.7 | 37 | 256 qam | 12 |
14 | 234750000 | 1.7 | 37 | 256 qam | 13 |
15 | 242750000 | 1.5 | 36 | 256 qam | 14 |
16 | 250750000 | 1.2 | 37 | 256 qam | 15 |
17 | 258750000 | 0.7 | 37 | 256 qam | 16 |
18 | 266750000 | 0.5 | 37 | 256 qam | 17 |
19 | 274750000 | 0.5 | 37 | 256 qam | 18 |
20 | 282750000 | 0.5 | 37 | 256 qam | 19 |
21 | 290750000 | 0.7 | 37 | 256 qam | 20 |
22 | 306750000 | 0.9 | 37 | 256 qam | 22 |
23 | 314750000 | 0.7 | 37 | 256 qam | 23 |
24 | 322750000 | 0.2 | 37 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 36.6 | 21126 | 0 |
2 | Locked | 38.6 | 40584 | 24 |
3 | Locked | 38.6 | 32826 | 0 |
4 | Locked | 38.6 | 35485 | 1 |
5 | Locked | 38.9 | 34638 | 1 |
6 | Locked | 38.6 | 29395 | 0 |
7 | Locked | 37.6 | 15391 | 0 |
8 | Locked | 37.6 | 19425 | 0 |
9 | Locked | 38.6 | 20064 | 0 |
10 | Locked | 37.6 | 22159 | 0 |
11 | Locked | 37.6 | 16625 | 0 |
12 | Locked | 37.6 | 29183 | 0 |
13 | Locked | 37.6 | 22681 | 0 |
14 | Locked | 37.3 | 23474 | 0 |
15 | Locked | 36.6 | 28594 | 0 |
16 | Locked | 37.3 | 25243 | 1 |
17 | Locked | 37.6 | 31108 | 0 |
18 | Locked | 37.3 | 20422 | 0 |
19 | Locked | 37.3 | 27828 | 0 |
20 | Locked | 37.3 | 29165 | 0 |
21 | Locked | 37.3 | 21251 | 0 |
22 | Locked | 37.6 | 16981 | 0 |
23 | Locked | 37.3 | 25989 | 0 |
24 | Locked | 37.3 | 27380 | 0 |
on 08-07-2021 15:32
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 43.8 | 5120 | 64 qam | 3 |
2 | 39400000 | 42.8 | 5120 | 64 qam | 4 |
3 | 53699996 | 44.8 | 5120 | 64 qam | 2 |
4 | 60300000 | 45.3 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 5 | 0 |
4 | ATDMA | 0 | 0 | 6 | 0 |
on 08-07-2021 15:32
Network Log
Time Priority Description
07/07/2021 01:10:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 22:41:50 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 22:41:50 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 11:42:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 10:41:50 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 10:41:50 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 02:22:51 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 22:41:50 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 22:41:50 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 23:12:18 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 10:41:50 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 10:41:50 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 03:35:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/06/2021 22:41:50 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/06/2021 22:41:50 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/06/2021 12:05:7 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/06/2021 12:05:7 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/06/2021 05:23:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/06/2021 20:18:39 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/06/2021 20:18:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 08-07-2021 15:39
on 08-07-2021 15:44
Can't remember off the top of my head I'll give it a reboot. What does T3 timeouts do ?
on 08-07-2021 16:09
on 10-07-2021 15:49
Hi @Excite120,
Welcome to our Community Forums and thanks for posting.
I am sorry to hear you have been having some issues with your service. I have taken a look at the account and everything looks good this end. There is no area outage that is impacting you and all your signal levels are within range.
How have things been since you rebooted?
on 19-07-2021 16:43
Having issues again since the 16th July I noticed there are some new errors. It started after the internet was down for a bit during the day while it seemed it was trying to do an update.
Time Priority Description
19/07/2021 14:57:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 09:31:4 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 09:29:9 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 09:29:5 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 08:19:7 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 02:25:13 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 02:25:13 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 06:46:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 06:46:22 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 06:45:27 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 06:45:27 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 06:45:8 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 06:45:8 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 06:44:47 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 06:44:47 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 06:44:27 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 06:44:27 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 06:43:47 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 06:43:47 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 06:43:27 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19-07-2021 16:44 - edited 19-07-2021 16:47
This was the picture today after i reset the router.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/27483d9990b1b829c4f0713be19dd21c84...
And the one below is from the 16th when the issue started again.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/40472f2698979072f1b8db99d670cbacad86dcf9-16-07-2021