Dropping microsoft teams calls

[Bricktop52]

Hi all, as per the title, past week I have had terrible connection when using microsoft teams. I had 7 disconnections on a 10 minute call (obviously ended the call as it was impossible work). I'm not that tech savvy, but following what others have posted and hopefully someone can interpret the results. 

BQM first 

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/ef632d2e602a54ca1974b926c92f9adcb485fc7b-21-07-2023]My Broadband Ping[/url]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	546250000	2.2	36	256 qam	24
2	362250000	3.9	35	256 qam	1
3	370250000	3.7	35	256 qam	2
4	378250000	3.2	35	256 qam	3
5	386250000	2.7	35	256 qam	4
6	394250000	2.7	35	256 qam	5
7	402250000	2.5	36	256 qam	6
8	410250000	2.4	35	256 qam	7
9	418250000	2.5	36	256 qam	8
10	426250000	2.5	36	256 qam	9
11	434250000	2.5	36	256 qam	10
12	442250000	2.5	35	256 qam	11
13	450250000	2.5	36	256 qam	12
14	458250000	2.5	36	256 qam	13
15	466250000	2.2	36	256 qam	14
16	474250000	2.2	36	256 qam	15
17	482250000	2	36	256 qam	16
18	490250000	2	35	256 qam	17
19	498250000	2	36	256 qam	18
20	506250000	2.4	36	256 qam	19
21	514250000	2.7	36	256 qam	20
22	522250000	2.7	36	256 qam	21
23	530250000	2	36	256 qam	22
24	538250000	2	36	256 qam	23

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.6	36556	17540
2	Locked	35.5	298652	11513
3	Locked	35.7	227796	11564
4	Locked	35.7	227925	11256
5	Locked	35.7	140486	13442
6	Locked	35.7	142126	13280
7	Locked	36.3	119956	13852
8	Locked	35.5	149942	14390
9	Locked	36.3	107219	13702
10	Locked	36.3	98202	14361
11	Locked	36.3	104881	14127
12	Locked	35.7	119940	14419
13	Locked	36.6	97947	13924
14	Locked	36.3	98085	13511
15	Locked	36.6	91074	16119
16	Locked	36.3	73216	15885
17	Locked	36.6	79598	16116
18	Locked	35.7	123826	16487
19	Locked	36.6	78839	17045
20	Locked	36.6	65832	16453
21	Locked	36.6	42287	17604
22	Locked	36.6	39160	17370
23	Locked	36.3	41908	17293
24	Locked	36.6	47611	16784

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400044	40	5120	64 qam	2
2	32599990	39.5	5120	64 qam	3
3	46200219	40.5	5120	64 qam	1
4	25800253	39.5	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	5	0
3	ATDMA	0	0	6	0
4	ATDMA	0	0	4	0

[Bricktop52]

[Client62]

There are many errors across all of the downstream channels.
Check for a local service fault via 0800 561 0061.
Check the coax cables are secure from the back of the Hub to the wall.

[Bricktop52]

No local service faults and coax cables are secure. 
What does that typically mean regarding the errors across the channels? 

[Arissa_H]

Thank you for getting back to us Bricktop52.

Please run a text on our my Virgin Media app, to see if there are any faults which we can't see from our end.

You can do this by clicking this link.

Let us know how you get on.

Thank you.