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Dropping internet and very slow speeds

a06275
Tuning in

We had a Virgin Media tech out a couple of years ago who fixed noise issues on our line and said that he expected we'd need to do it again in a couple of years' time. We're now experiencing the same issues.

From looking on this forum, I can see that having lots of Post RS errors is a bad thing, which I think this qualifies as ...

a06275_0-1696834653955.png

I'm unable to setup a Broadband Quality Monitor as I use Google Wifi (for the moment), but am open to advice on what else I need to do. Should I just be calling VM and asking them to send someone out again to adjust the box? Perhaps there's likely to be something on my record of the last time it happened?

2 REPLIES 2

Client62
Legend

The key question to ask with Post RS Errors is are the static or rising ?

Static can mean a past problem that is now solved such as a faulty cable a  few doors away that has been fixed and no longer is a concern.   Or the numbers are rising and that is a current noise fault.

The error numbers shown are not huge, especially if they represent several weeks / months of Hub operation, do you see any performance loss ?

1) First call 0800 561 0061 - use the automated service to see if there is a local service issue.

2) Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.

Rising. They're not high because they best solution I've found currently is a hub restart which I'm doing almost daily at the moment (this is probably 48 hours old now). Perhaps that's just a placebo effect though!

Thanks for the tips ... I'll try and do those later on.