Nightmare continues .....
I had an appointment, sent via text, on 8th September. I thought that the problem had gone away , so cancelled the appointment.
However, the dropped connection problem has returned. Then this morning, 10 September at 01:49, I received an email about this forum reply, regarding an engineer visit. Is this another appointment?
I have tried finding an appointment on my virgin media account .... but does not appear to be one there.
I have called the 150 number ... but cannot get past the secure account password ..... even though I have changed it ....twice!!!
I tried carrying out the recommended Service Status page broadband tests .... but they also now FAIL to complete, even although Ihave a broadband connection at the moment .......
"Your service
Technical error Something's gone wrong with the test."
Your service
Something's gone wrong with the test.