For the last few months my Internet has been dropping a lot. An engineer came and said he replaced the FSTOP in the junction box and lowered the power (or something to that effect) Before leaving he said that if the problem continues then to phone and ask for a new modem because that's the last thing that could be causing the problem... Since his visit I've had a week with no dropped signal, and three weeks of it gradually getting worse. I created a broadband quality monitor about 4 days ago, and it's shocked me at how often my Internet is cutting out. I call today, only to be told my Internet is fine and they CANT/WONT send me a new modem and when I tell them an engineer made a note on my account to change my modem, I'm called a liar by customer support. So where do I go from here? Cos I'm honestly as a loss
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality) Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!