I have been having increasingly poor internet connectvity over the last month, but it is getting embarassing when I have to chair conference calls for work, it's become a bit of a running joke, especially this morning when I was on a video conference with Vodafonehave. I've extended my contract recently, and I am seriously considering leaving for reduced download speed and improved quality.
Your Hub stats look good but your BQM points to an area problem or line from your Hub to the Street Cabinet.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible co-ax connections and ensure that they are finger tight.
After that you can contact VM to report the problem using ...
Text service on 07533051809
150 from Virgin landline.
0345 454 1111 from any other UK phone.
The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.
Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.
My apologies for the broadband issue. I've ran a check on the system today and there is a congestion issue affecting the service. F007940768 is your fault reference. The estimated fix date is the 30th September 2020.