on 14-12-2022 01:22
Been having dropouts for the past couple of days after midnight.
Checked the modem noticed upstream issues.
Which I believe is indictive of a mainline issue.
Not sure where the fault lies.
Unfortunately support via customer services hasn't yielded much help.
They just said they would monitor it and let techs know.
13/12/2022 08:00:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/12/2022 02:22:38 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/12/2022 02:22:34 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/12/2022 02:22:34 | Warning! | Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/12/2022 19:14:42 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/12/2022 00:15:17 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/12/2022 00:10:12 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/12/2022 00:10:12 | Warning! | Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 19:40:8 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:27 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:24 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:23 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:22 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:13 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:13 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/12/2022 10:55:12 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Answered! Go to Answer
on 15-12-2022 00:50
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 50.3 | 5120 | 64 qam | 2 |
2 | 46200000 | 49.5 | 5120 | 64 qam | 1 |
3 | 25800000 | 51 | 5120 | 64 qam | 4 |
4 | 32600000 | 50.8 | 5120 | 64 qam | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 15-12-2022 00:51
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 234750000 | 8.5 | 38 | 256 qam | 13 |
2 | 242750000 | 8.4 | 38 | 256 qam | 14 |
3 | 250750000 | 8.5 | 38 | 256 qam | 15 |
4 | 258750000 | 8.5 | 38 | 256 qam | 16 |
5 | 266750000 | 8.9 | 38 | 256 qam | 17 |
6 | 274750000 | 8.8 | 38 | 256 qam | 18 |
7 | 282750000 | 9 | 38 | 256 qam | 19 |
8 | 290750000 | 9 | 38 | 256 qam | 20 |
9 | 298750000 | 9.5 | 38 | 256 qam | 21 |
10 | 306750000 | 9.3 | 38 | 256 qam | 22 |
11 | 314750000 | 9.4 | 38 | 256 qam | 23 |
12 | 322750000 | 9.4 | 38 | 256 qam | 24 |
13 | 330750000 | 9.5 | 38 | 256 qam | 25 |
14 | 338750000 | 9.5 | 38 | 256 qam | 26 |
15 | 346750000 | 9.5 | 38 | 256 qam | 27 |
16 | 354750000 | 9.5 | 38 | 256 qam | 28 |
17 | 362750000 | 9.6 | 38 | 256 qam | 29 |
18 | 370750000 | 9.5 | 38 | 256 qam | 30 |
19 | 378750000 | 9.5 | 38 | 256 qam | 31 |
20 | 386750000 | 9.4 | 38 | 256 qam | 32 |
21 | 394750000 | 9.6 | 38 | 256 qam | 34 |
22 | 402750000 | 9.5 | 38 | 256 qam | 35 |
23 | 410750000 | 9.8 | 38 | 256 qam | 36 |
24 | 418750000 | 9.5 | 38 | 256 qam | 37 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 6 | 0 |
2 | Locked | 38.6 | 1 | 0 |
3 | Locked | 38.6 | 6 | 0 |
4 | Locked | 38.6 | 0 | 0 |
5 | Locked | 38.6 | 7 | 0 |
6 | Locked | 38.6 | 0 | 0 |
7 | Locked | 38.9 | 4 | 0 |
8 | Locked | 38.6 | 6 | 0 |
9 | Locked | 38.6 | 5 | 0 |
10 | Locked | 38.9 | 8 | 0 |
11 | Locked | 38.6 | 1 | 0 |
12 | Locked | 38.9 | 5 | 0 |
13 | Locked | 38.9 | 0 | 0 |
14 | Locked | 38.6 | 7 | 0 |
15 | Locked | 38.9 | 5 | 0 |
16 | Locked | 38.9 | 0 | 0 |
17 | Locked | 38.9 | 5 | 0 |
18 | Locked | 38.6 | 5 | 0 |
19 | Locked | 38.6 | 3 | 0 |
20 | Locked | 38.9 | 0 | 0 |
21 | Locked | 38.9 | 5 | 0 |
22 | Locked | 38.9 | 0 | 0 |
23 | Locked | 38.6 | 5 | 0 |
24 | Locked | 38.9 | 7 | 0 |
15-12-2022 01:22 - edited 15-12-2022 01:29
Found a newer VM cable upstairs with 3db attenuator attached.
Levels are higher than a 6db attenuator but more stable.
So maybe the cable that was in use before was a bit screwed who knows.
As I say once I get a better attenuator delivered.
Can find out if the line is too hot or it's a bad modem.
Ah fun times😂
on 15-12-2022 01:26
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 234750000 | 5.3 | 38 | 256 qam | 13 |
2 | 242750000 | 5 | 38 | 256 qam | 14 |
3 | 250750000 | 5.3 | 38 | 256 qam | 15 |
4 | 258750000 | 5.3 | 38 | 256 qam | 16 |
5 | 266750000 | 5.6 | 38 | 256 qam | 17 |
6 | 274750000 | 5.5 | 38 | 256 qam | 18 |
7 | 282750000 | 5.9 | 38 | 256 qam | 19 |
8 | 290750000 | 5.9 | 38 | 256 qam | 20 |
9 | 298750000 | 6.3 | 38 | 256 qam | 21 |
10 | 306750000 | 6 | 38 | 256 qam | 22 |
11 | 314750000 | 6.1 | 38 | 256 qam | 23 |
12 | 322750000 | 6.1 | 38 | 256 qam | 24 |
13 | 330750000 | 6.3 | 38 | 256 qam | 25 |
14 | 338750000 | 6.4 | 38 | 256 qam | 26 |
15 | 346750000 | 6.4 | 38 | 256 qam | 27 |
16 | 354750000 | 6.1 | 38 | 256 qam | 28 |
17 | 362750000 | 6.3 | 38 | 256 qam | 29 |
18 | 370750000 | 6.3 | 38 | 256 qam | 30 |
19 | 378750000 | 6.5 | 38 | 256 qam | 31 |
20 | 386750000 | 6.3 | 38 | 256 qam | 32 |
21 | 394750000 | 6.4 | 38 | 256 qam | 34 |
22 | 402750000 | 6.1 | 38 | 256 qam | 35 |
23 | 410750000 | 6.5 | 38 | 256 qam | 36 |
24 | 418750000 | 6.4 | 38 | 256 qam | 37 |
on 15-12-2022 01:30
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 6 | 0 |
2 | Locked | 38.9 | 0 | 0 |
3 | Locked | 38.9 | 0 | 0 |
4 | Locked | 38.6 | 1 | 0 |
5 | Locked | 38.9 | 5 | 0 |
6 | Locked | 38.9 | 0 | 0 |
7 | Locked | 38.9 | 3 | 0 |
8 | Locked | 38.6 | 5 | 0 |
9 | Locked | 38.9 | 3 | 0 |
10 | Locked | 38.9 | 0 | 0 |
11 | Locked | 38.9 | 4 | 0 |
12 | Locked | 38.9 | 6 | 0 |
13 | Locked | 38.9 | 0 | 0 |
14 | Locked | 38.6 | 1 | 0 |
15 | Locked | 38.6 | 5 | 0 |
16 | Locked | 38.9 | 0 | 0 |
17 | Locked | 38.9 | 4 | 0 |
18 | Locked | 38.9 | 3 | 0 |
19 | Locked | 38.9 | 6 | 0 |
20 | Locked | 38.6 | 6 | 0 |
21 | Locked | 38.9 | 5 | 0 |
22 | Locked | 38.9 | 0 | 0 |
23 | Locked | 38.9 | 4 | 0 |
24 | Locked | 38.9 | 5 | 0 |
15-12-2022 04:37 - edited 15-12-2022 04:38
Interesting downstream values shifted.
Along with more network log entries.
15/12/2022 01:03:15 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/12/2022 01:02:47 | critical | REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/12/2022 01:02:47 | Error | T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/12/2022 01:02:47 | critical | Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/12/2022 01:02:47 | critical | Registration RSP rejected message syntax error;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/12/2022 01:02:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/12/2022 01:01:55 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/12/2022 01:01:45 | critical | REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/12/2022 01:01:45 | Error | T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/12/2022 01:01:45 | critical | Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/12/2022 01:01:45 | critical | Registration RSP rejected message syntax error;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 15-12-2022 04:37
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 234750000 | 4 | 38 | 256 qam | 13 |
2 | 242750000 | 4 | 38 | 256 qam | 14 |
3 | 250750000 | 4.3 | 38 | 256 qam | 15 |
4 | 258750000 | 4.4 | 38 | 256 qam | 16 |
5 | 266750000 | 4.8 | 38 | 256 qam | 17 |
6 | 274750000 | 4.8 | 38 | 256 qam | 18 |
7 | 282750000 | 5 | 38 | 256 qam | 19 |
8 | 290750000 | 5.1 | 38 | 256 qam | 20 |
9 | 298750000 | 5.5 | 38 | 256 qam | 21 |
10 | 306750000 | 5.4 | 38 | 256 qam | 22 |
11 | 314750000 | 5.6 | 38 | 256 qam | 23 |
12 | 322750000 | 5.6 | 38 | 256 qam | 24 |
13 | 330750000 | 5.8 | 38 | 256 qam | 25 |
14 | 338750000 | 5.9 | 38 | 256 qam | 26 |
15 | 346750000 | 6 | 38 | 256 qam | 27 |
16 | 354750000 | 5.9 | 38 | 256 qam | 28 |
17 | 362750000 | 6 | 38 | 256 qam | 29 |
18 | 370750000 | 6.1 | 38 | 256 qam | 30 |
19 | 378750000 | 6.5 | 38 | 256 qam | 31 |
20 | 386750000 | 6.3 | 38 | 256 qam | 32 |
21 | 394750000 | 6.4 | 38 | 256 qam | 34 |
22 | 402750000 | 6.1 | 38 | 256 qam | 35 |
23 | 410750000 | 6.5 | 38 | 256 qam | 36 |
24 | 418750000 | 6.4 | 38 | 256 qam | 37 |
on 15-12-2022 04:39
And we're back to this when I do a line check.
on 15-12-2022 13:33
01/01/1970 00:01:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 15-12-2022 13:33
Modem is very broken.
It thinks it's 1970😂