I had a VM person booked to come and look at this, but then they rescheduled to a day I couldn't do, so I cancelled it, mostly because the drop outs hadn't been noticeable over the a couple of days.
However, I've had a few more this week and my stats look similar to last time although, now all my upstreams are 16.
I already have a 3db attenuator on my hub, my cabinet is very close, it's practically outside my house.
I've tried calling VM but being on hold for ages and then run out of time. The thought of having to jump through all the same troubleshooting hoops puts me right off.
Current stats are below, but whats the best way to get this looked at? Is it only through the call centres?
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 8.3 | 40 | 256 qam | 25 |
2 | 203000000 | 6.5 | 40 | 256 qam | 9 |
3 | 211000000 | 6.5 | 40 | 256 qam | 10 |
4 | 219000000 | 6.9 | 40 | 256 qam | 11 |
5 | 227000000 | 6.6 | 40 | 256 qam | 12 |
6 | 235000000 | 6.8 | 40 | 256 qam | 13 |
7 | 243000000 | 6.9 | 40 | 256 qam | 14 |
8 | 251000000 | 7 | 40 | 256 qam | 15 |
9 | 259000000 | 7 | 40 | 256 qam | 16 |
10 | 267000000 | 7.4 | 40 | 256 qam | 17 |
11 | 275000000 | 7.5 | 40 | 256 qam | 18 |
12 | 283000000 | 7.5 | 40 | 256 qam | 19 |
13 | 291000000 | 7.6 | 40 | 256 qam | 20 |
14 | 299000000 | 8.3 | 40 | 256 qam | 21 |
15 | 307000000 | 8.3 | 40 | 256 qam | 22 |
16 | 315000000 | 8.3 | 40 | 256 qam | 23 |
17 | 323000000 | 8.3 | 40 | 256 qam | 24 |
18 | 371000000 | 8.9 | 40 | 256 qam | 26 |
19 | 379000000 | 8.8 | 40 | 256 qam | 27 |
20 | 387000000 | 8.8 | 40 | 256 qam | 28 |
21 | 395000000 | 8.8 | 40 | 256 qam | 29 |
22 | 403000000 | 8.8 | 40 | 256 qam | 30 |
23 | 411000000 | 9.1 | 40 | 256 qam | 31 |
24 | 419000000 | 9.1 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 0 | 0 |
2 | Locked | 40.3 | 5 | 0 |
3 | Locked | 40.3 | 5 | 0 |
4 | Locked | 40.3 | 6 | 0 |
5 | Locked | 40.3 | 4 | 0 |
6 | Locked | 40.3 | 6 | 0 |
7 | Locked | 40.3 | 6 | 0 |
8 | Locked | 40.3 | 3 | 0 |
9 | Locked | 40.3 | 1 | 0 |
10 | Locked | 40.3 | 4 | 0 |
11 | Locked | 40.9 | 5 | 0 |
12 | Locked | 40.3 | 4 | 0 |
13 | Locked | 40.3 | 5 | 0 |
14 | Locked | 40.3 | 4 | 0 |
15 | Locked | 40.9 | 5 | 0 |
16 | Locked | 40.3 | 4 | 0 |
17 | Locked | 40.9 | 5 | 0 |
18 | Locked | 40.3 | 0 | 0 |
19 | Locked | 40.3 | 4 | 0 |
20 | Locked | 40.3 | 4 | 0 |
21 | Locked | 40.3 | 6 | 0 |
22 | Locked | 40.3 | 3 | 0 |
23 | Locked | 40.9 | 7 | 0 |
24 | Locked | 40.3 | 7 | 0 |