a month ago
Broadband been fine for ages, since I got cable swapped to house.
This week, complete drop out and needing to restart hub. happened 5 times since yesterday. Using hub in modem mode, wireless and other networks continue working. Router says ISP not providing a DHCP address.192.168.100.1 stops responding.
Only fix is to reboot hub, but that doesn’t always bring it back.
Rang VM yesterday, and they did the usual troubleshooting, ‘sending signals down the line’ and resets etc.
Dropped again today for 20mins or so, reset didn’t bring it back even in Router mode.
I’ve got a technician booked for Tuesday, given the last time intermittent issues I think it’s going to be tricky finding the fault.
Is there anything obvious in the logs?
Error log has some DHCP Renew warnings, No ranging response received. They don’t seem to align with the drop outs. I’m going to set up a BQM again and monitor too.
Go to Answer
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
4 weeks ago
BQM been running overnight. Some dropped packets noticed,
latency seems high
one of your four upstream channels is at 16 - should be 64.. not sure that explains the 20 minute dropouts.. maybe there;s also an issue with the hub itself - engineer might replace it on Tuesday i guess..
rest of the stats look ok to me
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2 weeks ago
I had a VM person booked to come and look at this, but then they rescheduled to a day I couldn't do, so I cancelled it, mostly because the drop outs hadn't been noticeable over the a couple of days.
However, I've had a few more this week and my stats look similar to last time although, now all my upstreams are 16.
I already have a 3db attenuator on my hub, my cabinet is very close, it's practically outside my house.
I've tried calling VM but being on hold for ages and then run out of time. The thought of having to jump through all the same troubleshooting hoops puts me right off.
Current stats are below, but whats the best way to get this looked at? Is it only through the call centres?
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Forum staff here can arrange engineers - might take a few days for them to respond though, so depend how urgent it is.. quickest path is likely the phone..