Hoping someone can troubleshoot for us as we have daily issues with drop outs and slow speed. We are on the 100Mbps VM fibre package, but have speeds around 25/30Mbps usually and (extremely frustrating) issues with lag and drop outs when we both are on video calls. Our laptops are work ones so not old.
We have had the Hub 3.0 since Feb/Mar 2020, and have had an engineer out a few weeks ago who checked all connections and got the network team out to sort out issues he saw in the VM slot in the pavement near our house. This improved general speeds but it has tailed off now.
I have used the app all around the house but cannot find any WiFi issues in any of the rooms we use, and have checked service status for my area (SM2)
Many thanks for looking at this for me and replying.
When we have drop outs it is usually weekday mornings - usually when one or both of us are on a video call. Usually we can toggle wifi on and off and get back on to a call - but it is v frustrating.
We have tried powerline adapters, but they don't work well as we have multiple circuits and 2 fuseboards (all new) in our house.
Speedtests are done with a wireless connection. Just now I got download 17Mbps and upload 7Mbps and a ping of 13ms. This between 15-30Mbps is around average, but on my phone wireless speedtests at offpeak times can see up to 108Mbps.
Today has been fine, but other days have just been a write off. Its hard to pinpoint any more than that I'm afraid.
The problem with Wi-Fi is that it can be brilliant at breakfast time and useless by lunchtime and you haven't changed anything, BUT, something somewhere has changed, then you can spend hours and even days trying to find a fix for something that can be totally out of your control.
Many people (myself included) have accepted that the VM Wi-Fi is very poor and have spent money on third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.
If you remove all the internal walls, electronic and electrical devices, metallic pipes and conduits and wrap the whole building in a thick lead shield you will have a good chance of getting decent Wi-Fi from a VM Hub.
Your reply has made me smile if nothing else! 😆 Thanks.
Reading some of this forum and speaking to friends I am coming to the same conclusion. What do you recommend we try as a solution or first step? A friend mentioned changing router to a Netgear Nighthawk, this forum has mentioned a mesh system - obviously I want to limit the amount of money spent so I'd appreciate your thoughts.
I have never used Mesh Systems so cannot comment on them.
I have only ever used Netgear networking kit so do know a bit about them but I've never had a problem with them that had me scratching my head so my knowledge is quite shallow.
I use a Netgear Nighthawk R8000P to put decent Wi-Fi around my house (ex farmhouse) that is quite large with stone external walls and brick internal walls and I get excellent 5GHz and 2.4GHz coverage throughout.
All I can say is try and stick to the main branded makes and look at reviews on the UK PC magazine websites.