Virgin Media Community

[Yecart1969]

The internet drops out all the time, the fire stick cuts out and buffers half way through a film and sometimes have to turn it off as I doesn’t come back on it’s really annoying, it even drops from the tv and I can’t watch catch up on sky as the internet has dropped out.  My son has hard wire into his room and he only gets 11 megabytes  and that is hardwired straight into the router. I have moved the router to a different place in the room but it actually made it worse so I moved it back, And I wouldn’t mind but it’s going up in price and I’m not getting what I am paying for. 
I have also bought TP link boosters I have one upstairs and another in the kitchen as it’s so bad.  Some help would be much appreciated. 

[JitteryPinger]

Please share your Hub Stats:

Open http://192.168.0.1/ or http://192.168.100.1/ (if you have your Hub in Modem mode) in your browser

For Hubs 2 & 3 - DO NOT LOG IN, just click “Check Router Status”

For Hub 4 - When the page appears LOG IN then click on: Advanced Settings > Tools > Network Status.

Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs in replies here.

If this is your first time you may have to do first setup of hub password.

[gary_dexter · Accepted solution]

Wired direct to the router or via a powerline adaptor?

[Yecart1969]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	251000000	4.6	40	256 qam	15
2	203000000	4.6	40	256 qam	9
3	211000000	4.8	40	256 qam	10
4	219000000	5	40	256 qam	11
5	227000000	5.1	40	256 qam	12
6	235000000	5	40	256 qam	13
7	243000000	4.9	40	256 qam	14
8	259000000	4.5	40	256 qam	16
9	267000000	4.4	40	256 qam	17
10	275000000	4.1	40	256 qam	18
11	283000000	4.1	40	256 qam	19
12	291000000	4.5	40	256 qam	20
13	299000000	4.8	40	256 qam	21
14	307000000	4.5	40	256 qam	22
15	315000000	4.6	40	256 qam	23
16	323000000	5	40	256 qam	24
17	331000000	5.4	40	256 qam	25
18	339000000	5.8	40	256 qam	26
19	347000000	5.8	40	256 qam	27
20	355000000	6	40	256 qam	28
21	363000000	6.1	40	256 qam	29
22	371000000	6.3	40	256 qam	30
23	379000000	6	40	256 qam	31
24	387000000	6	40	256 qam	32

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46199998	32.5	5120	64 qam	3
2	39400029	32.5	5120	64 qam	4
3	53700036	32.5	5120	64 qam	2
4	60300036	34	5120	64 qam	1

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	73254k;fg87dsfd;kfoA,.iyewrkl

Primary Downstream Service Flow

SFID	5984
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	5981
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Time Priority Description

22/02/2021 15:29:7	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2021 13:46:16	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2021 11:19:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2021 11:03:50	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2021 11:03:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 14:45:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 04:25:56	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 04:25:56	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 14:51:48	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 13:57:8	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 11:09:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 07:49:2	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 07:49:2	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 18:17:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 12:02:50	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 12:02:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 22:47:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;