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Yecart1969
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Drop out

The internet drops out all the time, the fire stick cuts out and buffers half way through a film and sometimes have to turn it off as I doesn’t come back on it’s really annoying, it even drops from the tv and I can’t watch catch up on sky as the internet has dropped out.  My son has hard wire into his room and he only gets 11 megabytes  and that is hardwired straight into the router. I have moved the router to a different place in the room but it actually made it worse so I moved it back, And I wouldn’t mind but it’s going up in price and I’m not getting what I am paying for. 
I have also bought TP link boosters I have one upstairs and another in the kitchen as it’s so bad.  Some help would be much appreciated. 

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JitteryPinger
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Message 2 of 4
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Re: Drop out

Please share your Hub Stats:


Open http://192.168.0.1/ or http://192.168.100.1/ (if you have your Hub in Modem mode) in your browser

For Hubs 2 & 3 - DO NOT LOG IN, just click “Check Router Status”

For Hub 4 - When the page appears LOG IN then click on: Advanced Settings > Tools > Network Status.

Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs in replies here.

If this is your first time you may have to do first setup of hub password.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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gary_dexter
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Alessandro Volta
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Message 3 of 4
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Helpful Answer

Re: Drop out

Wired direct to the router or via a powerline adaptor?

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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Yecart1969
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Re: Drop out

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12510000004.640256 qam15
22030000004.640256 qam9
32110000004.840256 qam10
4219000000540256 qam11
52270000005.140256 qam12
6235000000540256 qam13
72430000004.940256 qam14
82590000004.540256 qam16
92670000004.440256 qam17
102750000004.140256 qam18
112830000004.140256 qam19
122910000004.540256 qam20
132990000004.840256 qam21
143070000004.540256 qam22
153150000004.640256 qam23
16323000000540256 qam24
173310000005.440256 qam25
183390000005.840256 qam26
193470000005.840256 qam27
20355000000640256 qam28
213630000006.140256 qam29
223710000006.340256 qam30
23379000000640256 qam31
24387000000640256 qam32
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14619999832.5512064 qam3
23940002932.5512064 qam4
35370003632.5512064 qam2
46030003634512064 qam1
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
73254k;fg87dsfd;kfoA,.iyewrkl


Primary Downstream Service Flow
SFID5984
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID5981
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
Time Priority Description
22/02/2021 15:29:7Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2021 13:46:16noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2021 11:19:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2021 11:03:50noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2021 11:03:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 14:45:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 04:25:56noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 04:25:56ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 14:51:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 13:57:8noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 11:09:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 07:49:2noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 07:49:2ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 18:17:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 12:02:50noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 12:02:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 22:47:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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