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Dreaded red light on hub

On our wavelength

Hi All,

My hub light has gone bright red. The hub is warm rather than hot and it is in the same spot it's been for the past couple of years - reasonably well ventilated. I've rebooted it and it returns to red.

I Googled the problem and have seen a number of posts on the forum. It seems to be that if you post about it forum managers message you and arrange for an engineer to sort it out. Is that about right?



Forum Team
Forum Team

Hi RaymondOS, thanks for the message and welcome back to the forums. 

I am sorry to hear that the hub has a continues red light and will send you a PM so that this can be investigated further. 

Kind regards, Chris.  

Forum Team
Forum Team

Hi RaymondOS, thanks for the message and PM. 

I am glad to see that this is on the way to becoming resolved. 

Please let us know how the visit goes?

Kind regards, Chris. 

Joining in

I'm getting the same. Can you tell me how it got resolved please?

On our wavelength

Hi Chris and Melds,

I'm very pleased at the way Virgin dealt with this. An engineer came around earlier this week and replaced the hub for a new one. No more red light and the WiFi signal is now a lot stronger. I know Virgin get slammed when things go wrong but on this occasion the service was first class. Please keep it up!

Hi @Melds,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you seem to be getting a red light on your Hub 3. Is this a constant red light? If so, please follow the steps below.

• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally.

If the issue remains, please respond to the private message that I'll be sending to you shortly and we can go from there.


Zach - Forum Team
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