on 10-07-2023 18:54
I reported a power related issue over a month ago regarding the Dosics 3.1 power level being really low but after testing was told everything is ok
Since then , it's been progressively been getting worse and the QAM modulation has dropped like a stone but Dosics 3.0 remains unaffected,
Is this right or does it need an engineers visit
26 | 339000000 | 2.599998 | 40.366287 | QAM256 | 26 |
1 | 139000000 | 5.900002 | 40.366287 | QAM256 | 1 |
2 | 147000000 | 6.000000 | 40.366287 | QAM256 | 2 |
3 | 155000000 | 5.800003 | 40.366287 | QAM256 | 3 |
4 | 163000000 | 5.400002 | 40.366287 | QAM256 | 4 |
5 | 171000000 | 5.400002 | 40.946209 | QAM256 | 5 |
6 | 179000000 | 5.400002 | 40.366287 | QAM256 | 6 |
7 | 187000000 | 5.000000 | 40.946209 | QAM256 | 7 |
8 | 195000000 | 4.900002 | 40.366287 | QAM256 | 8 |
9 | 203000000 | 5.000000 | 40.946209 | QAM256 | 9 |
10 | 211000000 | 4.800003 | 40.366287 | QAM256 | 10 |
11 | 219000000 | 4.300003 | 40.366287 | QAM256 | 11 |
12 | 227000000 | 4.400002 | 40.366287 | QAM256 | 12 |
13 | 235000000 | 3.900002 | 38.983261 | QAM256 | 13 |
14 | 243000000 | 3.400002 | 40.946209 | QAM256 | 14 |
15 | 251000000 | 4.300003 | 38.983261 | QAM256 | 15 |
16 | 259000000 | 4.599998 | 40.946209 | QAM256 | 16 |
17 | 267000000 | 3.700001 | 40.366287 | QAM256 | 17 |
18 | 275000000 | 4.599998 | 40.366287 | QAM256 | 18 |
19 | 283000000 | 5.400002 | 40.366287 | QAM256 | 19 |
20 | 291000000 | 4.099998 | 40.366287 | QAM256 | 20 |
21 | 299000000 | 4.199997 | 38.983261 | QAM256 | 21 |
22 | 307000000 | 4.300003 | 40.946209 | QAM256 | 22 |
23 | 315000000 | 3.000000 | 38.983261 | QAM256 | 23 |
24 | 323000000 | 3.500000 | 38.983261 | QAM256 | 24 |
25 | 331000000 | 4.199997 | 40.366287 | QAM256 | 25 |
27 | 347000000 | 2.200001 | 38.605377 | QAM256 | 27 |
28 | 355000000 | 3.200001 | 40.366287 | QAM256 | 28 |
29 | 363000000 | 2.900002 | 38.983261 | QAM256 | 29 |
30 | 371000000 | 2.099998 | 38.983261 | QAM256 | 30 |
31 | 379000000 | 3.200001 | 40.946209 | QAM256 | 31 |
26 | Locked | 40.366287 | 0 | 0 |
1 | Locked | 40.366287 | 0 | 0 |
2 | Locked | 40.366287 | 0 | 0 |
3 | Locked | 40.366287 | 0 | 0 |
4 | Locked | 40.366287 | 0 | 0 |
5 | Locked | 40.946209 | 0 | 0 |
6 | Locked | 40.366287 | 0 | 0 |
7 | Locked | 40.946209 | 0 | 0 |
8 | Locked | 40.366287 | 0 | 0 |
9 | Locked | 40.946209 | 0 | 0 |
10 | Locked | 40.366287 | 0 | 0 |
11 | Locked | 40.366287 | 0 | 0 |
12 | Locked | 40.366287 | 0 | 0 |
13 | Locked | 38.983261 | 0 | 0 |
14 | Locked | 40.946209 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 40.946209 | 0 | 0 |
17 | Locked | 40.366287 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 40.366287 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 40.946209 | 0 | 0 |
23 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
25 | Locked | 40.366287 | 0 | 0 |
27 | Locked | 38.605377 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 40.946209 | 0 | 0 |
33 | 96 | 4K | 1840 | QAM256 | 759 |
33 | Locked | 28 | -20.3 | 39543979 | 0 |
on 12-07-2023 08:39
Hi Robocod78,
We are very sorry to hear of the issues you are experiencing with the broadband service.
We have ran some checks from our side and can confirm the Hub does appear to be running out of specification,
With this being the case, I am going to pop you over a private message to take a few more details and we can go look in to this further.
Speak soon,