Does anyone get us channel changed all the time in the error logs on the hub5?

[RockerSBM]

Hi virgin 

Again im not convinced the upstream channels are not working right saw all channels drop to 32 QAM and come on to check today loads of t3 errors and again to noise has hit the downstream to when this happened.

and last night on the pc internet brower kept freezing and not responding to after the t3 error working ok

also why is the upstream channel always changing in the erorr logs?

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	43.8	5120	QAM 64	1
1	43100000	43	5120	QAM 64	2
2	36600000	42.8	5120	QAM 64	3
3	30100000	42.8	5120	QAM 64	4
4	23600000	41.8	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	17	0
1	ATDMA	0	0	18	0
2	ATDMA	0	0	17	0
3	ATDMA	0	0	16	0
4	ATDMA	0	0	16	0

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.6	40	QAM 256	25
2	139000000	6.3	39	QAM 256	1
3	147000000	6.2	39	QAM 256	2
4	155000000	6.2	39	QAM 256	3
5	163000000	6.2	39	QAM 256	4
6	171000000	5.8	40	QAM 256	5
7	179000000	5.4	40	QAM 256	6
8	187000000	5.3	40	QAM 256	7
9	195000000	5.3	40	QAM 256	8
10	203000000	5.1	40	QAM 256	9
11	211000000	5.2	40	QAM 256	10
12	219000000	5	39	QAM 256	11
13	227000000	5	40	QAM 256	12
14	235000000	4.9	40	QAM 256	13
15	243000000	4.7	40	QAM 256	14
16	251000000	4.4	40	QAM 256	15
17	259000000	4.4	40	QAM 256	16
18	267000000	4.8	40	QAM 256	17
19	275000000	5.1	40	QAM 256	18
20	283000000	5.3	40	QAM 256	19
21	291000000	5.6	40	QAM 256	20
22	299000000	5.8	40	QAM 256	21
23	307000000	5.9	40	QAM 256	22
24	315000000	5.9	40	QAM 256	23
25	323000000	5.8	40	QAM 256	24
26	339000000	5.7	40	QAM 256	26
27	347000000	5.6	40	QAM 256	27
28	355000000	5.5	40	QAM 256	28
29	363000000	5.4	40	QAM 256	29
30	371000000	4.9	40	QAM 256	30
31	379000000	4.7	40	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	6	37
2	Locked	39	12	31
3	Locked	39	9	31
4	Locked	39	9	35
5	Locked	39	12	32
6	Locked	40	13	42
7	Locked	40	19	32
8	Locked	40	12	30
9	Locked	40	8	19
10	Locked	40	12	40
11	Locked	40	8	22
12	Locked	39	9	18
13	Locked	40	8	21
14	Locked	40	13	73
15	Locked	40	5	24
16	Locked	40	13	78
17	Locked	40	11	24
18	Locked	40	13	78
19	Locked	40	6	82
20	Locked	40	5	23
21	Locked	40	8	24
22	Locked	40	11	75
23	Locked	40	8	32
24	Locked	40	8	29
25	Locked	40	7	21
26	Locked	40	9	77
27	Locked	40	13	81
28	Locked	40	8	78
29	Locked	40	9	83
30	Locked	40	11	32
31	Locked	40	10	77

[andrewmm]

welcome to the world of virgin

  and if your real unlucky , they will say noting worng, heres a bill for 25 quid.

    I had to take off three separate days to get a technician that understood what a patch panel meant and how it could not be leading to the virgin hub dropping off ..

thats money I wont get back,

[David_Bn]

Good Morning @RockerSBM, thanks for coming back to us.

Can you please confirm if the visit has taken place?

If this has since taken place, please confirm what action was taken, or what was advised.

Kindest regards,

David_Bn

[RockerSBM]

Hi david

no visit has taken place. but can you tell me if the red lines are losing sync

[andrewmm]

good luck @rockersbm 

  after 23 years , I have given up , last insult was being offered "special" price for 6 months that was only twice what new customers are being offered.

[Akua_A]

Sorry to hear this @RockerSBM 

To best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks, 

[RockerSBM]

Hi

graph today red line no error messages on the hub logs just the upstream changing.

[Martin_N]

We're glad to see this looks better RocketSBM. 

^Martin

[RockerSBM]

Hi Martin

still losing packets online networks should be watching this has they was a outage.

everyday there loads of red lines down the graph which means packet loss

[RockerSBM]

really vm should be seeing this on the networks and getting networks to look into it

[andrewmm]

My thoughts would be ,either 

Virgin don't monitor

Or virgin don't care.