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Does anyone get us channel changed all the time in the error logs on the hub5?

RockerSBM
Fibre optic

Hi virgin 

Again im not convinced the upstream channels are not working right saw all channels drop to 32 QAM and come on to check today loads of t3 errors and again to noise has hit the downstream to when this happened.

and last night on the pc internet brower kept freezing and not responding to after the t3 error working ok

also why is the upstream channel always changing in the erorr logs?

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000043.85120QAM 641
143100000435120QAM 642
23660000042.85120QAM 643
33010000042.85120QAM 644
42360000041.85120QAM 645

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA00170
1ATDMA00180
2ATDMA00170
3ATDMA00160
4ATDMA00160

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000005.640QAM 25625
21390000006.339QAM 2561
31470000006.239QAM 2562
41550000006.239QAM 2563
51630000006.239QAM 2564
61710000005.840QAM 2565
71790000005.440QAM 2566
81870000005.340QAM 2567
91950000005.340QAM 2568
102030000005.140QAM 2569
112110000005.240QAM 25610
12219000000539QAM 25611
13227000000540QAM 25612
142350000004.940QAM 25613
152430000004.740QAM 25614
162510000004.440QAM 25615
172590000004.440QAM 25616
182670000004.840QAM 25617
192750000005.140QAM 25618
202830000005.340QAM 25619
212910000005.640QAM 25620
222990000005.840QAM 25621
233070000005.940QAM 25622
243150000005.940QAM 25623
253230000005.840QAM 25624
263390000005.740QAM 25626
273470000005.640QAM 25627
283550000005.540QAM 25628
293630000005.440QAM 25629
303710000004.940QAM 25630
313790000004.740QAM 25631

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40637
2Locked391231
3Locked39931
4Locked39935
5Locked391232
6Locked401342
7Locked401932
8Locked401230
9Locked40819
10Locked401240
11Locked40822
12Locked39918
13Locked40821
14Locked401373
15Locked40524
16Locked401378
17Locked401124
18Locked401378
19Locked40682
20Locked40523
21Locked40824
22Locked401175
23Locked40832
24Locked40829
25Locked40721
26Locked40977
27Locked401381
28Locked40878
29Locked40983
30Locked401132
31Locked401077

 

 
 
 
RockerSBM_0-1683718004798.png

 

125 REPLIES 125

Hi reece

the line isnt very good with all the pre rs errors in a short time

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13710000004.340QAM 25630
2139000000640QAM 2561
31470000005.940QAM 2562
41550000005.840QAM 2563
51630000005.740QAM 2564
61710000005.340QAM 2565
71790000004.840QAM 2566
81870000004.740QAM 2567
91950000004.840QAM 2568
102030000004.740QAM 2569
112110000004.840QAM 25610
122190000004.740QAM 25611
132270000004.740QAM 25612
142350000004.740QAM 25613
152430000004.640QAM 25614
162510000004.340QAM 25615
172590000004.440QAM 25616
182670000004.940QAM 25617
192750000005.240QAM 25618
202830000005.440QAM 25619
212910000005.740QAM 25620
222990000005.840QAM 25621
233070000005.941QAM 25622
243150000005.841QAM 25623
253230000005.540QAM 25624
263310000005.340QAM 25625
273390000005.340QAM 25626
283470000005.140QAM 25627
29355000000540QAM 25628
303630000004.840QAM 25629
313790000004.140QAM 25631

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4000
2Locked4000
3Locked4000
4Locked4000
5Locked4000
6Locked4000
7Locked4000
8Locked4000
9Locked4000
10Locked4000
11Locked4000
12Locked4000
13Locked4000
14Locked4000
15Locked4000
16Locked4000
17Locked4000
18Locked4000
19Locked4000
20Locked4000
21Locked4000
22Locked4000
23Locked4100
24Locked4100
25Locked4000
26Locked4000
27Locked4000
28Locked4000
29Locked4000
30Locked4000
31Locked4000

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159944K1840QAM 40961108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159Locked420.712367165460

hey virgin

packet loss still because of the bad line im on with the high amount of pre rs errors

RockerSBM_0-1697052204329.png

 

hey virgin 

when is the stuff coming so i can send all the equipment back to you guys?

Hi @RockerSBM.

I am sorry, could you please elaborate further into this, we are not sure what you are referring to.

Sabrina

Hi

i mean i need to send everything back to you after leaving got told boxes or whatever so i can sent v6 boxes and hub5 back

Hi @RockerSBM 

Thanks for coming back to us. 

Returns packaging is sent within 14 days after the disconnection date. Are we passed that timeframe?

Best wishes.

John_GS
Forum Team


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