10-05-2023 12:26 - edited 10-05-2023 12:28
Hi virgin
Again im not convinced the upstream channels are not working right saw all channels drop to 32 QAM and come on to check today loads of t3 errors and again to noise has hit the downstream to when this happened.
and last night on the pc internet brower kept freezing and not responding to after the t3 error working ok
also why is the upstream channel always changing in the erorr logs?
0 | 49600000 | 43.8 | 5120 | QAM 64 | 1 |
1 | 43100000 | 43 | 5120 | QAM 64 | 2 |
2 | 36600000 | 42.8 | 5120 | QAM 64 | 3 |
3 | 30100000 | 42.8 | 5120 | QAM 64 | 4 |
4 | 23600000 | 41.8 | 5120 | QAM 64 | 5 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 17 | 0 |
1 | ATDMA | 0 | 0 | 18 | 0 |
2 | ATDMA | 0 | 0 | 17 | 0 |
3 | ATDMA | 0 | 0 | 16 | 0 |
4 | ATDMA | 0 | 0 | 16 | 0 |
1 | 331000000 | 5.6 | 40 | QAM 256 | 25 |
2 | 139000000 | 6.3 | 39 | QAM 256 | 1 |
3 | 147000000 | 6.2 | 39 | QAM 256 | 2 |
4 | 155000000 | 6.2 | 39 | QAM 256 | 3 |
5 | 163000000 | 6.2 | 39 | QAM 256 | 4 |
6 | 171000000 | 5.8 | 40 | QAM 256 | 5 |
7 | 179000000 | 5.4 | 40 | QAM 256 | 6 |
8 | 187000000 | 5.3 | 40 | QAM 256 | 7 |
9 | 195000000 | 5.3 | 40 | QAM 256 | 8 |
10 | 203000000 | 5.1 | 40 | QAM 256 | 9 |
11 | 211000000 | 5.2 | 40 | QAM 256 | 10 |
12 | 219000000 | 5 | 39 | QAM 256 | 11 |
13 | 227000000 | 5 | 40 | QAM 256 | 12 |
14 | 235000000 | 4.9 | 40 | QAM 256 | 13 |
15 | 243000000 | 4.7 | 40 | QAM 256 | 14 |
16 | 251000000 | 4.4 | 40 | QAM 256 | 15 |
17 | 259000000 | 4.4 | 40 | QAM 256 | 16 |
18 | 267000000 | 4.8 | 40 | QAM 256 | 17 |
19 | 275000000 | 5.1 | 40 | QAM 256 | 18 |
20 | 283000000 | 5.3 | 40 | QAM 256 | 19 |
21 | 291000000 | 5.6 | 40 | QAM 256 | 20 |
22 | 299000000 | 5.8 | 40 | QAM 256 | 21 |
23 | 307000000 | 5.9 | 40 | QAM 256 | 22 |
24 | 315000000 | 5.9 | 40 | QAM 256 | 23 |
25 | 323000000 | 5.8 | 40 | QAM 256 | 24 |
26 | 339000000 | 5.7 | 40 | QAM 256 | 26 |
27 | 347000000 | 5.6 | 40 | QAM 256 | 27 |
28 | 355000000 | 5.5 | 40 | QAM 256 | 28 |
29 | 363000000 | 5.4 | 40 | QAM 256 | 29 |
30 | 371000000 | 4.9 | 40 | QAM 256 | 30 |
31 | 379000000 | 4.7 | 40 | QAM 256 | 31 |
Downstream bonded channels
1 | Locked | 40 | 6 | 37 |
2 | Locked | 39 | 12 | 31 |
3 | Locked | 39 | 9 | 31 |
4 | Locked | 39 | 9 | 35 |
5 | Locked | 39 | 12 | 32 |
6 | Locked | 40 | 13 | 42 |
7 | Locked | 40 | 19 | 32 |
8 | Locked | 40 | 12 | 30 |
9 | Locked | 40 | 8 | 19 |
10 | Locked | 40 | 12 | 40 |
11 | Locked | 40 | 8 | 22 |
12 | Locked | 39 | 9 | 18 |
13 | Locked | 40 | 8 | 21 |
14 | Locked | 40 | 13 | 73 |
15 | Locked | 40 | 5 | 24 |
16 | Locked | 40 | 13 | 78 |
17 | Locked | 40 | 11 | 24 |
18 | Locked | 40 | 13 | 78 |
19 | Locked | 40 | 6 | 82 |
20 | Locked | 40 | 5 | 23 |
21 | Locked | 40 | 8 | 24 |
22 | Locked | 40 | 11 | 75 |
23 | Locked | 40 | 8 | 32 |
24 | Locked | 40 | 8 | 29 |
25 | Locked | 40 | 7 | 21 |
26 | Locked | 40 | 9 | 77 |
27 | Locked | 40 | 13 | 81 |
28 | Locked | 40 | 8 | 78 |
29 | Locked | 40 | 9 | 83 |
30 | Locked | 40 | 11 | 32 |
31 | Locked | 40 | 10 | 77 |
on 23-08-2023 09:40
Thank you @RockerSBM for updating
As stated in the thread I can see that you are chatting with a member of our team, please do continue to do so via the PM and they will do all they can to help.
on 23-08-2023 12:42
vm
check the line now qam at 32
0 | 49600000 | 43 | 5120 | QAM 32 | 1 |
1 | 43100000 | 42.5 | 5120 | QAM 32 | 2 |
2 | 36600000 | 42.3 | 5120 | QAM 32 | 3 |
3 | 30100000 | 41.8 | 5120 | QAM 32 | 4 |
4 | 23600000 | 41.3 | 5120 | QAM 32 | 5 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 24-08-2023 13:36
Hey vm
like i told u its upstream the fault.
1 | 171000000 | 5.8 | 40 | QAM 256 | 5 |
2 | 139000000 | 6.5 | 40 | QAM 256 | 1 |
3 | 147000000 | 6.3 | 40 | QAM 256 | 2 |
4 | 155000000 | 6.3 | 40 | QAM 256 | 3 |
5 | 163000000 | 6.2 | 40 | QAM 256 | 4 |
6 | 179000000 | 5.4 | 40 | QAM 256 | 6 |
7 | 187000000 | 5.2 | 40 | QAM 256 | 7 |
8 | 195000000 | 5.3 | 40 | QAM 256 | 8 |
9 | 203000000 | 5.1 | 40 | QAM 256 | 9 |
10 | 211000000 | 5.3 | 40 | QAM 256 | 10 |
11 | 219000000 | 5.1 | 40 | QAM 256 | 11 |
12 | 227000000 | 5.1 | 40 | QAM 256 | 12 |
13 | 235000000 | 5 | 40 | QAM 256 | 13 |
14 | 243000000 | 4.9 | 40 | QAM 256 | 14 |
15 | 251000000 | 4.6 | 40 | QAM 256 | 15 |
16 | 259000000 | 4.7 | 40 | QAM 256 | 16 |
17 | 267000000 | 5.1 | 40 | QAM 256 | 17 |
18 | 275000000 | 5.5 | 40 | QAM 256 | 18 |
19 | 283000000 | 5.7 | 40 | QAM 256 | 19 |
20 | 291000000 | 5.9 | 41 | QAM 256 | 20 |
21 | 299000000 | 6.1 | 41 | QAM 256 | 21 |
22 | 307000000 | 6.2 | 41 | QAM 256 | 22 |
23 | 315000000 | 6.1 | 41 | QAM 256 | 23 |
24 | 323000000 | 5.9 | 41 | QAM 256 | 24 |
25 | 331000000 | 5.7 | 41 | QAM 256 | 25 |
26 | 339000000 | 5.7 | 41 | QAM 256 | 26 |
27 | 347000000 | 5.6 | 41 | QAM 256 | 27 |
28 | 355000000 | 5.5 | 41 | QAM 256 | 28 |
29 | 363000000 | 5.3 | 41 | QAM 256 | 29 |
30 | 371000000 | 4.8 | 41 | QAM 256 | 30 |
31 | 379000000 | 4.6 | 41 | QAM 256 | 31 |
Downstream bonded channels
1 | Locked | 40 | 10 | 52 |
2 | Locked | 40 | 7 | 12 |
3 | Locked | 40 | 7 | 62 |
4 | Locked | 40 | 4 | 16 |
5 | Locked | 40 | 8 | 11 |
6 | Locked | 40 | 7 | 14 |
7 | Locked | 40 | 5 | 14 |
8 | Locked | 40 | 6 | 11 |
9 | Locked | 40 | 3 | 0 |
10 | Locked | 40 | 8 | 11 |
11 | Locked | 40 | 7 | 10 |
12 | Locked | 40 | 3 | 11 |
13 | Locked | 40 | 3 | 11 |
14 | Locked | 40 | 5 | 0 |
15 | Locked | 40 | 4 | 10 |
16 | Locked | 40 | 5 | 12 |
17 | Locked | 40 | 9 | 54 |
18 | Locked | 40 | 6 | 58 |
19 | Locked | 40 | 0 | 0 |
20 | Locked | 41 | 6 | 51 |
21 | Locked | 41 | 2 | 13 |
22 | Locked | 41 | 6 | 0 |
23 | Locked | 41 | 3 | 0 |
24 | Locked | 41 | 2 | 0 |
25 | Locked | 41 | 2 | 0 |
26 | Locked | 41 | 4 | 0 |
27 | Locked | 41 | 3 | 0 |
28 | Locked | 41 | 0 | 0 |
29 | Locked | 41 | 2 | 0 |
30 | Locked | 41 | 0 | 0 |
31 | Locked | 41 | 6 | 54 |
0 | 49600000 | 43 | 5120 | QAM 64 | 1 |
1 | 43100000 | 42.5 | 5120 | QAM 64 | 2 |
2 | 36600000 | 42.3 | 5120 | QAM 64 | 3 |
3 | 30100000 | 42.3 | 5120 | QAM 64 | 4 |
4 | 23600000 | 41.3 | 5120 | QAM 64 | 5 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
on 27-08-2023 13:54
Hi @RockerSBM
Thanks for coming back to the thread. I'll send you a PM now to book in a tech visit. The SNR (signal to noise ratio) on the upstream channels keeps coming and going out of spec. Maybe something to do with the cabinet.
Speak in the PM. Best,
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on 27-08-2023 16:17
Whatva surprise ahbwhar @rockersbm
Yet another day off your going to have to take , and remember if the "expert" who comes does not understand your setup, or thinks you should be on business rates because you wNt "so much" you get charged, and not told till the bill comes out in a month or so!,,
on 28-08-2023 13:42
Hey john
well this will be fault ive been telling u guys about for ages.
on 28-08-2023 19:01
Hey
no im not taking no days off just had all last week off and maybe they should have done things about it when ive told them over and over again what the fault is! i changed the time to 4 to 7pm so he best turn up after 5 plus i dont know why i need to be in when its the snr on the upstream side of things all this time which if u look back over my old post youll see ive been going on about upstream here for ages. plus im going to ask if he has a hub4 so i can see the 3.1 channels has the hub5 does not show any so i can show them when the 3.1 channels qam drops
on 28-08-2023 20:00
Please let us know how it goes
I had similar problems with virgin, including their engineer charging us 25 quid as I had a switch I could not use the domestic rate,,,
I ended up raking 5 days off over two years before they admitted verbally it was a network issue, I then left virgin for a slower company, but 100 percent reliable and constant!
on 01-09-2023 00:03
Hi dude
the young lady turned up at 4 but i was still at work i told her i would be home for 5.15 she said she would come back and she did at 6.15.
she moved me in the cab and changed ends on things but said she would pass it on to networks because its not a fault showing all the time.
on 01-09-2023 08:35
That was good of her,
Good luck