Does anyone get us channel changed all the time in the error logs on the hub5?

[RockerSBM]

Hi virgin 

Again im not convinced the upstream channels are not working right saw all channels drop to 32 QAM and come on to check today loads of t3 errors and again to noise has hit the downstream to when this happened.

and last night on the pc internet brower kept freezing and not responding to after the t3 error working ok

also why is the upstream channel always changing in the erorr logs?

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	43.8	5120	QAM 64	1
1	43100000	43	5120	QAM 64	2
2	36600000	42.8	5120	QAM 64	3
3	30100000	42.8	5120	QAM 64	4
4	23600000	41.8	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	17	0
1	ATDMA	0	0	18	0
2	ATDMA	0	0	17	0
3	ATDMA	0	0	16	0
4	ATDMA	0	0	16	0

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.6	40	QAM 256	25
2	139000000	6.3	39	QAM 256	1
3	147000000	6.2	39	QAM 256	2
4	155000000	6.2	39	QAM 256	3
5	163000000	6.2	39	QAM 256	4
6	171000000	5.8	40	QAM 256	5
7	179000000	5.4	40	QAM 256	6
8	187000000	5.3	40	QAM 256	7
9	195000000	5.3	40	QAM 256	8
10	203000000	5.1	40	QAM 256	9
11	211000000	5.2	40	QAM 256	10
12	219000000	5	39	QAM 256	11
13	227000000	5	40	QAM 256	12
14	235000000	4.9	40	QAM 256	13
15	243000000	4.7	40	QAM 256	14
16	251000000	4.4	40	QAM 256	15
17	259000000	4.4	40	QAM 256	16
18	267000000	4.8	40	QAM 256	17
19	275000000	5.1	40	QAM 256	18
20	283000000	5.3	40	QAM 256	19
21	291000000	5.6	40	QAM 256	20
22	299000000	5.8	40	QAM 256	21
23	307000000	5.9	40	QAM 256	22
24	315000000	5.9	40	QAM 256	23
25	323000000	5.8	40	QAM 256	24
26	339000000	5.7	40	QAM 256	26
27	347000000	5.6	40	QAM 256	27
28	355000000	5.5	40	QAM 256	28
29	363000000	5.4	40	QAM 256	29
30	371000000	4.9	40	QAM 256	30
31	379000000	4.7	40	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	6	37
2	Locked	39	12	31
3	Locked	39	9	31
4	Locked	39	9	35
5	Locked	39	12	32
6	Locked	40	13	42
7	Locked	40	19	32
8	Locked	40	12	30
9	Locked	40	8	19
10	Locked	40	12	40
11	Locked	40	8	22
12	Locked	39	9	18
13	Locked	40	8	21
14	Locked	40	13	73
15	Locked	40	5	24
16	Locked	40	13	78
17	Locked	40	11	24
18	Locked	40	13	78
19	Locked	40	6	82
20	Locked	40	5	23
21	Locked	40	8	24
22	Locked	40	11	75
23	Locked	40	8	32
24	Locked	40	8	29
25	Locked	40	7	21
26	Locked	40	9	77
27	Locked	40	13	81
28	Locked	40	8	78
29	Locked	40	9	83
30	Locked	40	11	32
31	Locked	40	10	77

[Ashleigh_C]

Thank you @RockerSBM for updating 

As stated in the thread I can see that you are chatting with a member of our team, please do continue to do so via the PM and they will do all they can to help.

[RockerSBM]

vm

check the line now qam at 32

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	43	5120	QAM 32	1
1	43100000	42.5	5120	QAM 32	2
2	36600000	42.3	5120	QAM 32	3
3	30100000	41.8	5120	QAM 32	4
4	23600000	41.3	5120	QAM 32	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[RockerSBM]

Hey vm

like i told u its upstream the fault.

1	171000000	5.8	40	QAM 256	5
2	139000000	6.5	40	QAM 256	1
3	147000000	6.3	40	QAM 256	2
4	155000000	6.3	40	QAM 256	3
5	163000000	6.2	40	QAM 256	4
6	179000000	5.4	40	QAM 256	6
7	187000000	5.2	40	QAM 256	7
8	195000000	5.3	40	QAM 256	8
9	203000000	5.1	40	QAM 256	9
10	211000000	5.3	40	QAM 256	10
11	219000000	5.1	40	QAM 256	11
12	227000000	5.1	40	QAM 256	12
13	235000000	5	40	QAM 256	13
14	243000000	4.9	40	QAM 256	14
15	251000000	4.6	40	QAM 256	15
16	259000000	4.7	40	QAM 256	16
17	267000000	5.1	40	QAM 256	17
18	275000000	5.5	40	QAM 256	18
19	283000000	5.7	40	QAM 256	19
20	291000000	5.9	41	QAM 256	20
21	299000000	6.1	41	QAM 256	21
22	307000000	6.2	41	QAM 256	22
23	315000000	6.1	41	QAM 256	23
24	323000000	5.9	41	QAM 256	24
25	331000000	5.7	41	QAM 256	25
26	339000000	5.7	41	QAM 256	26
27	347000000	5.6	41	QAM 256	27
28	355000000	5.5	41	QAM 256	28
29	363000000	5.3	41	QAM 256	29
30	371000000	4.8	41	QAM 256	30
31	379000000	4.6	41	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	10	52
2	Locked	40	7	12
3	Locked	40	7	62
4	Locked	40	4	16
5	Locked	40	8	11
6	Locked	40	7	14
7	Locked	40	5	14
8	Locked	40	6	11
9	Locked	40	3	0
10	Locked	40	8	11
11	Locked	40	7	10
12	Locked	40	3	11
13	Locked	40	3	11
14	Locked	40	5	0
15	Locked	40	4	10
16	Locked	40	5	12
17	Locked	40	9	54
18	Locked	40	6	58
19	Locked	40	0	0
20	Locked	41	6	51
21	Locked	41	2	13
22	Locked	41	6	0
23	Locked	41	3	0
24	Locked	41	2	0
25	Locked	41	2	0
26	Locked	41	4	0
27	Locked	41	3	0
28	Locked	41	0	0
29	Locked	41	2	0
30	Locked	41	0	0
31	Locked	41	6	54

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	43	5120	QAM 64	1
1	43100000	42.5	5120	QAM 64	2
2	36600000	42.3	5120	QAM 64	3
3	30100000	42.3	5120	QAM 64	4
4	23600000	41.3	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

[John_GS]

Hi @RockerSBM 

Thanks for coming back to the thread. I'll send you a PM now to book in a tech visit. The SNR (signal to noise ratio) on the upstream channels keeps coming and going out of spec. Maybe something to do with the cabinet.

Speak in the PM. Best,

[andrewmm]

Whatva surprise ahbwhar @rockersbm

Yet another day off your going to have to take , and remember if the "expert" who comes does not understand your setup, or thinks you should be on business rates because you wNt "so much" you get charged,  and not told till the bill comes out in a month or so!,, 

[RockerSBM]

Hey john 

well this will be fault ive been telling u guys about for ages.

[RockerSBM]

Hey

no im not taking no days off just had all last week off and maybe they should have done things about it when ive told them over and over again what the fault is! i changed the time to 4 to 7pm so he best turn up after 5 plus i dont know why i need to be in when its the snr on the upstream side of things all this time which if u look back over my old post youll see ive been going on about upstream here for ages. plus im going to ask if he has a hub4 so i can see the 3.1 channels has the hub5 does not show any so i can show them when the 3.1 channels qam drops 

[andrewmm]

Please let us know how it goes 

I had similar problems with virgin, including their engineer charging us 25 quid as I had a switch I could not use the domestic rate,,, 

I ended up raking 5 days off over two years before they admitted verbally it was a network issue, I then left virgin for a slower company, but 100 percent reliable and constant!  

[RockerSBM]

Hi dude

the young lady turned up at 4 but i was still at work i told her i would be home for 5.15 she said she would come back and she did at 6.15. 

she moved me in the cab and changed ends on things but said she would pass it on to networks because its not a fault showing all the time.

[andrewmm]

That was good of her, 

  Good luck