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tico1874
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Do you need Virgin broadband for Virgin TV, or can I use BT etc.?

We've moved house and the Virgin broadband is absolutely abysmal. The useless call centre people are hopeless and the problem isn't changing  I'm thinking of switching to BT broadband, but wondering if this will impact my TiVo box.

Thoughts welcome. 

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LittleMick73
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Re: Do you need Virgin broadband for Virgin TV, or can I use BT etc.?

  • Hi you must have virgin broadband to support V6 and 360 TV boxes it won't affect the older tivo box as it has its own built in Internet.Regards Micky
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tico1874
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Re: Do you need Virgin broadband for Virgin TV, or can I use BT etc.?

Ah, thanks Mick. Sounds like I'm stuck then... 😞

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jbrennand
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Re: Do you need Virgin broadband for Virgin TV, or can I use BT etc.?

Describe why you think the BB is poor. Disconnects? Poor speed? TV issues? On wifi AND ethernet connections? etc

Perhaps we can help you get it fixed - after all its perfectly good for >99% of customers.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Ashleigh_C
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Re: Do you need Virgin broadband for Virgin TV, or can I use BT etc.?

Hi there @tico1874

 

Thank you so much for your post and I am so sorry to see you are feeling disappointed in your internet services. 

 

Can I ask what issues you are facing exactly with your connection? Is it dropping out or is it slow? Also are you noticing issues on both WiFi and wired connections? 

 

Thank you.

Ash_C
Forum Team



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