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DaveR900
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Do Virgin recognise fluctuating ping as a problem?

Do Virgin recognise a massively fluctuating ping as a problem? I think not. I have been complaining since April while WFH, and I have had countless promises that it's always 'about to be fixed, by.... (insert date here!)'. Nothing changes. At 0800 in the morning it's about 10ms and absolutely fine. By 10.00 it's fluctuating from 20ms to several hundred ms and unusable. It's only the inconvenience of losing my, and my family's email addresses that keeps me with them. Has anyone had this problem and actually found a solution (that's understandable by a reasonably non-techie person)?

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jbrennand
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Re: Do Virgin recognise fluctuating ping as a problem?

Lets see what the connection looks like.
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If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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