Virgin Media Community

[cooper01236]

Hi having problems with connection drops couple of times a day have phoned reinstalled windows got new hub 3 can u tell me if tech needed is it my connection thanks

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	203000000	Locked
Ranged Upstream Channel (Hz)	53700000	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	-2.2	37	256 qam	9
2	211000000	-2.2	37	256 qam	10
3	219000000	-2	37	256 qam	11
4	227000000	-1.7	37	256 qam	12
5	235000000	-2	37	256 qam	13
6	243000000	-2	37	256 qam	14
7	251000000	-1.7	37	256 qam	15
8	259000000	-1.5	37	256 qam	16
9	267000000	-1.4	37	256 qam	17
10	275000000	-1.5	37	256 qam	18
11	283000000	-1.4	37	256 qam	19
12	291000000	-1.5	37	256 qam	20
13	299000000	-1.4	37	256 qam	21
14	307000000	-1	37	256 qam	22
15	315000000	-0.9	37	256 qam	23
16	323000000	-0.7	37	256 qam	24
17	331000000	-0.5	37	256 qam	25
18	339000000	-0.5	37	256 qam	26
19	347000000	-0.7	38	256 qam	27
20	355000000	-0.5	37	256 qam	28
21	363000000	-0.5	37	256 qam	29
22	371000000	-0.4	37	256 qam	30
23	379000000	-0.4	37	256 qam	31
24	387000000	-0.4	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	40523	320
2	Locked	37.3	20323	86
3	Locked	37.6	16651	76
4	Locked	37.6	15579	4
5	Locked	37.6	14643	35
6	Locked	37.6	10763	106
7	Locked	37.6	9391	61
8	Locked	37.6	8159	62
9	Locked	37.6	7042	40
10	Locked	37.6	7346	37
11	Locked	37.6	7383	26
12	Locked	37.6	8298	2
13	Locked	37.3	8749	0
14	Locked	37.3	9231	0
15	Locked	37.3	8493	0
16	Locked	37.6	8805	0
17	Locked	37.3	8404	0
18	Locked	37.6	7750	0
19	Locked	38.6	7434	0
20	Locked	37.3	8921	2
21	Locked	37.6	9421	0
22	Locked	37.6	10092	0
23	Locked	37.6	11141	1
24	Locked	37.6	9509	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	48.5	5120	64 qam	2
2	39400000	47.8	5120	64 qam	4
3	60300028	49	5120	64 qam	1
4	46200000	48.5	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	10	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt060-b.cm

[cooper01236]

Primary Downstream Service Flow

SFID	2039940
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	2039939
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Network Log

Time Priority Description

14/02/2021 00:47:18	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2021 10:50:45	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 21:39:28	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 21:39:0	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 14:42:19	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 12:26:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 21:30:54	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 00:40:55	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 02:57:37	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:04:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:23:13	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:19:58	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:19:53	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:19:53	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:19:53	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:19:53	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 01:59:23	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 01:57:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 01:57:10	critical	TFTP Request Retries exceeded, CM unable to register
04/02/2021 01:57:10	critical	TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;