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erki123
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Disruptive work during office hours

For the 2nd time in two weeks, I've received a text stating there will be disruption in my area on the 19th Oct. 

My questions are, why are you doing this work during the day time? Like a lot of others, I work from home and no internet connectivity means that my work and my customers suffer. I have no backup connection to another provider and I can't just take a day off, because you have decided to mess around with the network again. 

What compensation do I receive for this disruption? 

 

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jbrennand
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Re: Disruptive work during office hours

Are you on the Business package - or just the Residential one?

If residential there will be no compensation at all (see below). If Business, you will have a service level agreement that will detail that for you - what does it state
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https://www.virginmedia.com/help/automatic-compensation

https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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erki123
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Re: Disruptive work during office hours

Thank you for the response. I, like many, am on a residential package, so I understand that there will be no compensation and given Virgin Media are a customer of my companies, I'll just add some margin to their next order to make up for the disruption.

But, the point stands, why do this type of work during the day?

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Timwilky
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Re: Disruptive work during office hours

Because VM techs are unreasonable. They expect to spend their evenings and weekends at home with their families.

At least they have given you notice. My pet hate is my Internet goes down mid meeting. Look out the window and thre is a tech with his head in a hole.

His response when I express my anger "I cannot knock on every door and tell them I am disconnecting them" my response "I have to tell my users before I take down a system, and get an OK. No difference"

Hub4/Gig1-> pfSense->Microtik CRS312/CSS326/CRS305->Asus RT-AX89X
VM Network - Timwilky
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erki123
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Re: Disruptive work during office hours

VM Techs, unreasonable, never. 

This does seem to be a unique issue to Virgin Media (after a small survey amongst colleagues) who use other providers and don't have this issue. 

Whilst I'm not expecting any official response, City Fibre are only 3 months away from enabling there service in there road and they don't do day work. 

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