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Disconnection at 00:10 every night

Joining in

I have recently been connected with Virgin Media 1GB broadband. This was installed on 18/7/2023. 
speeds have been great. 

However, every night at 00:10 the internet cuts out, it reconnects briefly and then repeats this process. 
This then goes on for at least 2+ hours with not being connected for more than 30-40 seconds before it cuts out again. 

Throughout the day it’s fine. It’s only at this time. I’ve deduced that it’s updating the firmware or something. 

I have the Hub 5x, there’s no indicator on the hub saying it’s lost connection and I’m unable to get it to show/connect to the VM connect app. 

I’ve looked on the router settings and there is no option to view update times or even manually update the firmware that I can see. 

Can someone please help me. 


Forum Team
Forum Team

Hi ittzApollo,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your broadband connection. 

I am happy to take a look into this for you to see what we can do to help. 

I will private message you now to confirm your details.