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Disconnecting devices

Grahaml620
Joining in

Continuing problems with my Wi-Fi connection dropping out. Every day I keep experiencing problems with all my devices losing connection to the hub. Found out if I stop the Wi-Fi on the device and reconnect to the hub the connection reappears? This is happening on all of my devices 

5 REPLIES 5

Matthew_ML
Forum Team
Forum Team

Hey Grhaml620, thank you for reaching out and I am so sorry to hear this.

I have taken a look at our side and I can't see any major issues, the levels are looking good.

Please can you post your BQM here. Cheers

Matt - Forum Team


New around here?

Client62
Legend

VM's Smart Wi-Fi aka Wireless Channel Optimisation & Auto Channel selection are a common cause of device disconnection.  

Try Disabling Wireless Channel Optimisation + on both 2.4 & 5Ghz   Disable Auto Channel selection

Hi Matthew, I Have done a broadband quality check and I’ve attached the link:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/83b542b4bb3383c6a01f41bd61e7bb4203...

 

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Sincere apologies for the issues faced Grahaml620,

So we can investigate this matter further I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

Kain

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Thanks for your cooperation over PM Grahaml620,

The appointment was booked in for you.

How did the visit go?

Let us know!

Kain