Disconnecting and latency spikes for years, no matter what the technicians and I have tried
3 weeks ago
Hello, I currently have the Virgin Media Hub 3 and I'm experiencing multiple short disconnects and multiple latency spikes (high ping times, pages suddenly loading slower), sometimes in the same hour.
During these outages, every device in the house disconnects at the same time. This happens for both wifi and ethernet, and happens no matter what time of day it is (even between 2-8AM, for example).
Calling up Virgin Media a while ago, on one call I was told they could see the disconnects on their end. I also set up the thinkbroadband monitor and I can see the latency spikes there.
I'm aware some dropped packets are normal, however these occur on the graph at exactly the same time as disconnects. I believe due to the short duration of them they are not accurately captured as 100% packet loss during that time, even though they are complete dropouts. Similarly, the latency spikes are so high webpage loading times-out during them:
What the technicians and engineers have tried to fix this:
Having me reset the router
Sending out a new Virgin Media Hub 3 router
Replacing a "splitter" connecting to the router
Checking the box on the street that the houses connect to, no issues there
Replacing the wiring that connects our house and our neighbours house to the street
Replacing all the cables connecting the router
Connected a monitor directly to the router, and disconnected every ethernet device. This confirmed it's not an issue of devices in the house causing the problem.
After all this, the problems are completely solved for a few days, then they start happening again. I live in a suburban area in Dublin, Ireland, so internet dropouts are not standard.
From reading this forum and seeing the recommendation to put the Hub 3 in modem mode and using another router, I have tried that and the issue is still there. I have noticed now that the disconnects are for a much shorter time now as my own router doesn't reboot when there are problems with the connection unlike the Hub 3.
Note: this data from the VM Hub 3 is taken while I have been using it in modem mode for the past week:
Re: Disconnecting and latency spikes for years, no matter what the technicians and I have tried
3 weeks ago
Hi, this Forum is for Virgin Media UK, not IE.
However your power levels are below the recommended for UK Hubs at -7, so that may be something needs looked at.
Also your logs show disconnects on the 5ghz wifi as if the Channel is too high at 112. Can this be moved manually away from the higher channels to something between 36 to 48.? If it's too high you will get this disconnect as detailed "Radar signal detected, DFS sequence applied, channel changed from 112 to 36" You may be close to an airfield or some other Radar station?