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Vuni21
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Disconnected

Hi, recently moved into a UniHomes house 4 days ago, set up our hitron router with a self-installation kit with no issues, waited atleast 24 hours as the booklet suggests and have yet to see any connection to any of our devices in the home, did some digging and and apparently the service for our house has been disconnected, service in the area shows all green and no problems, can anyone help with our account? Maybe get us reconnected? Thanks

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Christy_D
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Re: Disconnected

Hi there @Vuni21 

Thanks for reaching out to us. 

Was the Hitron router already waiting at the property? Or was this a self install kit which you have been provided?

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Vuni21
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Re: Disconnected

Hi Christy,

It was a self install kit

Thanks

 

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Christy_D
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Re: Disconnected

As this is a Hitron router it means that it is a Business account. 

You would need to speak with Uniholmes and ask them to call Business customer care to make sure that the account has been activated with the equipment. 

Hope this helps!

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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