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Disconnected phone from wifi via virgin connect app and now cant get back on.

Joining in


So in order to try and make my download speed quicker on my xbox, I decided to disconnect all other devises using the virgin connect app. I did not realise at the time that in order to reconnect these devises, the app would require me to be on the WiFi to do that. And since I disconnected it, it won't let me. So now I have no way to reconnect my devises. What do I do? 



Disable MAC filtering to re-enable Paused devices

Login to the Hub's menus at

1) Advanced settings >>> Wireless >>> Security

   1.1) then set Wireless MAC Filtering to Disabled

   1.2) "Apply changes"
2) Advanced settings >>> Security >>> MAC Filtering

    2.1) then delete all entries in the MAC filter list

    2.2) Enable Always on

   2.3) "Apply changes"

Very Insightful Person
Very Insightful Person

As @Client62 explained this is this way to go if you can get into the hubs settings. If not, the sure fire way to get back in is to do a pinhole reset of the hub.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2