After well over 18 months using virgin media as my broadband provider, I have no idea why I didn't cancel it 12 months ago.
Im paying near £100 a month for intermittent WiFi that can't even reach my bathroom and the customer service are near impossible to talk to without trying to upsell me or **bleep** me into settling on the poor service I'm recieving. I will be cancelling my broadband in the upcoming days and ensuring that no one I know uses virgin media unless they're happy paying criminal prices for a less than average service.
What exactly needs to be done before a company actually provides the service I'm paying them to provide. One of the leading broadband providers for the UK and companies like talktalk are offering comparable service for a fraction of the cost. It's a no-brainer. Virgin Media are old news.