Hello Fiona9
Sorry for you having to post on here regarding your loss of service
I have checked from here and we do have an Issue in the area
This started on the 14th January and is due to be fixed on the 23rd January
You have mentioned that you have had no service for longer though
I am happy to help get this resolved once the area has been fixed
The Fault reference for this is F008728551
I am not back in the office until Sunday the 24th, So I can chase it up then
Gareth_L