3 weeks ago
My direct debit, was supposed to be taken last week but it still hasn't gone out. Is this normal? Is something wrong?
a week ago
Welcome to the Community and thank you for posting.
My apologies for the delay in response, we have been busier than usual at the moment.
I have taken a look at your account and can see you have spoken to the team since your last post to us.
Were they able to resolve this matter on the call? If not please do let me know and I will be happy to assist further.