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Did not receive welcome email.

I ordered a broadband and home phone service on 6th of July via phone and still have not received a welcome email with my account number. Now that I need to use Virgin Media Account to change the installation date, I cannot create an account as I dont have the account number.

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Alessandro Volta
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Re: Did not receive welcome email.

Call up and speak to someone.

Its not something that can be dealt with here 


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Re: Did not receive welcome email.

Hi Housecat,

 

Sorry to hear you've not received your welcome email and are unable to change the installation date. Have you managed to speak to an agent since you posted to get the required details and change your installation date? Please let us know as I can't see your details on here to check.

 

Thanks,

 

Lisa

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Re: Did not receive welcome email.

Hi, no I have not been able to speak to an agent yet.

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Re: Did not receive welcome email.

Thanks for popping back Housecat. I'll send you a Private Message asking for some details and clear security so I can take a look. Please reply back to it 🙂

 

Thanks,

 

Lisa

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Re: Did not receive welcome email.

Hello @Housecat,

 

Thanks for the details via Private Message and thanks for letting me know that you've received your Welcome Email. Sorry it's late but let us know if you have any more problems.

 

Thanks,

 

Lisa

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