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Diagnostics dead end

Tuning in

Green flashing light on box. Went through diagnostics and web site took me to a blank page. Going to contact us link takes you through the same loop, diagnostics then blank page. How do I get support for this fault?


Very Insightful Person
Very Insightful Person

Green flashing usually means loss of connection. Maybe an area fault?

 A VM Mod will pick this up in a day or two. 

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Very Insightful Person
Very Insightful Person

If it’s a Hub5 I think it means an update is in progress, but may have failed. From previous posts I think a power cycle may work, if not a pin-hole reset.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi Jethroh,

Thanks for posting, and sorry to hear you've been having some issues with the service.

I've not been able to locate any details for you, have you been able to get it touch with the technical team?

How are things since you posted?