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Devices won’t connect to WiFi


I have been in hold for the past hour and have gone round and round in circles with the online help which is pointless. 

Some devices won’t connect to my WiFi (printer, fire stick, TV and CCTV). The issue is with the WiFI as my brother has taken the devices to his house and they work perfectly fine. 

Rebooting has not worked. I’ve rang and had signals sent to reboot and still hasn’t worked so I’m currently still on hold to talk to a real person. 

Anyone have any advice? I have a hub 3. 

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Alessandro Volta
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Re: Devices won’t connect to WiFi

Have you split the Wi-Fi bands and changed the channel to a less congested one for each band?

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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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