Virgin Media Community

[goochjs]

Hi,

We got the recent message about the firmware upgrade and now several of our older wireless devices are refusing to connect to the network.  Has anyone else experienced this?  Is there a new setting in the Home Hub that I can switch off to make it act like it used to?

The three devices affected are completely different, so the only suspect in this issue is the router:-

• Garmin wireless scales
• Logitech Squeezebox
• Chromecast

Thanks,

J.

[evaporator]

I'm not 100percent sure but some devices use 2.4ghz and newer ones are 5ghz. I think  there is a setting in your hub to detect both settings. Maybe if they are older devices, they are using 2.4ghz and you need to enable this in your hub settings

[evaporator]

Try this

https://lloytronuk.co.uk/service/knowledgebase.php?article=44

[goochjs]

Thanks - these are the current settings:-

[evaporator · Accepted solution]

Actually this is the 3.0 hub so follow this one

https://lloytronuk.co.uk/service/knowledgebase.php?article=39

[goochjs]

Thanks.  I've diabled 5GHz and now the Chromecast is connecting. I guess the update was the difference between those two screens on the links you sent - it used to be one or the other but now you can have both 2.4GHz and 5GHz (well, you can if you don't want all your devices to work 😄).  I'll have to see if the changes stay in effect - we've had problems with it resetting itself and removing any port forwarding we'd set up.

[evaporator]

I had the same problem with my old laptop, it was 2.4ghz only. One minute it would connect then nothing you could do would make it see my hub. I could connect it to any of my neighbours but couldn’t even see mine. Drove me crazy. 🤞