Menu
Reply
Jacob130195
  • 12
  • 0
  • 0
On our wavelength
191 Views
Message 1 of 5
Flag for a moderator

Devices intermittently lose connection, router constantly needs rebooting

Hello, myself and my partner are currently working from home, we both sit upstairs and use identical laptops next to each other, at least twice a day one of us loses connection on our laptops and the router has to be rebooted to regain connection. Is it possible the router is on its way out? Today it also happened to my personal laptop which I use downstairs. The laptop is connected to the WIFI but no internet connection is available, yet it works on other devices. This can only be resolved by either using the pinhole reset on the router or by rebooting the router using the Virgin App. Here is a link to my BMQ graph in case it shows any insight. The hub is a Hub 3. 

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c54d6673f7d216662e34d547afec5eb19a...

 

0 Kudos
Reply
Jacob130195
  • 12
  • 0
  • 0
On our wavelength
185 Views
Message 2 of 5
Flag for a moderator

Re: Devices intermittently lose connection, router constantly needs rebooting

Time

Priority

Desc

24/02/2021 10:16:28

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/02/2021 03:35:0

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:39

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/02/2021 13:55:45

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/02/2021 23:18:45

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/02/2021 01:17:30

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/02/2021 21:01:20

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/02/2021 11:18:45

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

15/02/2021 19:56:42


Warning!

 

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/02/2021 13:27:54

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

0 Kudos
Reply
gary_dexter
  • 31.3K
  • 1.94K
  • 4.2K
Alessandro Volta
178 Views
Message 3 of 5
Flag for a moderator

Re: Devices intermittently lose connection, router constantly needs rebooting

How are wired devices affected by this?

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Jacob130195
  • 12
  • 0
  • 0
On our wavelength
177 Views
Message 4 of 5
Flag for a moderator

Re: Devices intermittently lose connection, router constantly needs rebooting

Hi Gary, 

 

Not 100% sure, I have my PS4 plugged in though Ethernet and that's never dropped out, although I don't use it that much. The Virgin Box is also wired in and I've not noticed that drop connection. 

 

Jacob. 

0 Kudos
Reply
Zoie_P
  • 2.91K
  • 137
  • 234
Forum Team
Forum Team
92 Views
Message 5 of 5
Flag for a moderator

Re: Devices intermittently lose connection, router constantly needs rebooting

Hi Jacob130195,

Thanks for your post, I have located your account and it all looks fine, you do have all devices connected wirelessly if you can I would suggest using ethernet connections where you can

Zoie

0 Kudos
Reply