It may not be insightful (VM's designation - not mine!) but its honest, realistic and well meant - albeit "blunt"! I only ever mention it it when someone says something like they are....
"absolutely reliant on this connection at the moment for contact with the outside world and my livelihood."
Which on first read comes across as running a business on a Residential package. Apologies if that's not the case and its just working from home.
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.