Virgin Media Community

[scarisnick]

I received a email saying my broadband should arrive 6/2/23 it is now 8/2/23 and I haven’t received a email confirming delivery date or an email with my contact as it says I would have on the initial email 

[newapollo]

Hi @scarisnick 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

[VM-Jon]

Hi @scarisnick 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Lee_R]

Hi scarisnick

I cannot tell from here whether or not you've responded to my fantastic colleague, so I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R