How did you do the hard (factory) reset - some instructions shown are wrong
Press the pinhole reset button for a timed 60 seconds - then let it boot up for at least 10 minutes- do NOT power off.
Log directly into the hub at 192.168.0.1 with a browser using the password from the label - make sure you’re not using the WiFi password by mistake. Don’t use any app.
------------------------------------------------------------------------------------------------------------------------------
I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!