Deezer streaming issues

[RhesusRheen]

I have recently been having issues reliably streaming music from Deezer, songs will regularly stop playing and have issues buffering.

There are no other noticeable network issues while this is occurring, and speed checks indicate that I am on my usual 200Mbps connection.

This issue occurs on the windows app, browser, and also most noticeably on my amazon Alexa devices. The issue goes away, however, if I connect to a VPN before playing the music, indicating that it is a Virgin Media network issue, rather than a Deezer or local network issue.

[Kath_F]

Hi RhesusRheen, 

Thanks for your post and welcome back to the forums. 

I'm sorry to hear you're having an issue when it comes to playing music through Deezer. 

This seems a bit of a strange one since there are no other issues with the connection and the speeds are all great too. 

Are you connecting through wireless or an ethernet cable when you're noticing the issues? 

If connecting through WiFi, can you try a wires connection to see if this removes the issue you are seeing? 

Pop back and let us know. 

Thanks, 

[RhesusRheen]

Hi,

This is not a wireless connection issue, as previously stated, when I connect to a VPN service the issue does not occur, which shows that it is not an internal network error.

[John_GS]

Thanks for coming back to us.

If you're using it on a Desktop app, is this Desktop connected via Ethernet? If not, can it be? 

Do you also have the same issue with other apps?

Kind regards,

[RhesusRheen]

I have the issue on the desktop app, in the browser, on the android app and on my Amazon echo devices, the same issue persists whether wireless or not on desktop, but does not occur when connected to a VPN.

[Akua_A]

Thank you for letting us know @RhesusRheen.

Do you get a similar issue when using your mobile data or an alternative network? Have you tried rebooting your hub device as seen here https://virg.in/ConnectHelp to see if the issue persists?

Thanks,

[RhesusRheen]

No, the issue does not occur when using my mobile data, or when using an alternative connection.

[RhesusRheen]

I have also tried rebooting my router, which had no effect.

[John_GS]

Thanks for coming back to the thread. Is it only Deezer you're having issues with? 

If so, you'll need to contact them - https://support.deezer.com/hc/en-gb/requests/new 

Best,