Virgin Media Community

[mediabob]

We are in Islington and our internet has been down since 03:00 Tuesday 21st Feb.

No updates on what is happening or when it might be fixed.

Yes I have checked all the online resources and yes there is a fault. What I would like to know is when it will be fixed.

A water company or an electricity company would at least provide a status update of some sort. How does anyone get Virgin Media to give a status update? Or is it a case of they really don't have a clue?

[Client62]

Call 0800 561 0061 for the most up to date fault info.  It is an automated service.

[mediabob]

Just has a WhatsApp chat over many hours. The outcome - would I like a call on Thursday 2nd March!!!

TEN days after the internet failed

You can't make this stuff up

[mediabob]

Please please stop telling me how to check status. I know how to check status - every hour I check it. 

Every hour it says there is a fault. I want to know how anyone gets it fixed?

After 7 days of this I need to know when it will be fixed. I don't need to hear there is a fault AGAIN

[Client62]

Stick to 0800 561 0061 gives the most up to date & local info.

[jbrennand]

If its like the one below... would you give a definite fix time?....